Frequent crashing on a new PC

Hiya, iv been a long time player 10,289 hours in steam while playing on my older pc. I recently bought a new pc for a lot of money that's close to double the power of my old pc (never had any crashes on my old pc) and im really struggling to be able to play comfortably as I have received a lot of crashes and iv ran out of ideas to try and fix them myself. everything I know I have tried to no avail. I would love if you can give me any idea I can try I have not thought off. my temps / task manager all looked fine.. atleast to me

Here is a short youtube video clip. I managed to catch the crash while recording: https://www.youtube.com/watch?v=pzV9RGwWTVg

what iv tried so far: Game Platform: Steam
dx11 - got what seems to be abit of screen tearing kind of. like a line of frosted glass would go up and down over the screen
dx12 - smoothest yet, but occasionally I would get a black screen and the GGG loading cogs appear, or poe just randomly closing
vulkan - was fine but I kept getting a lot error pop ups and crashes "VK::Queue::submit: ErrorDeviceLost"
fresh installs of POE (via steam)
running the game with nothing else on the pc open
removing shader files
all low-high settings (or recommended settings in Nvidia)
disabled windows game bar, steam overlay, discord overlay, nvidia overlay
disabled hardware-accelerated GPU Scheduling
Windows -> System -> Display -> Graphics -> Custom
check if PoE is listed if not add the .EXE and set to High Performance.
disabled Nvidia Audio
pc power mode from balanced / power saver
fresh install nvidia game ready driver
update all drivers
pc system stress test
made sure all hardware firmly in place and nothing was loose

at exactly 21:47 (the time of the crash in the video linked) I can see this error in event viewer:
Faulting application name: PathOfExileSteam.exe, version: 0.0.0.0, time stamp: 0x693b7b5e
Faulting module name: ntdll.dll, version: 10.0.26100.7462, time stamp: 0x9225342c
Exception code: 0xc0000374
Fault offset: 0x00000000001176b5

and another right before it
Faulting application name: PathOfExileSteam.exe, version: 0.0.0.0, time stamp: 0x693b7b5e
Faulting module name: PathOfExileSteam.exe, version: 0.0.0.0, time stamp: 0x693b7b5e
Exception code: 0xc0000005
Fault offset: 0x0000000002a95b52

PC Speccs


Operating system: windows 11 home 64bit (10.0 build 26200)
Processor: AMD Ryzen 5 7500f 6-core processor (12 cpu's) ~3.7 Ghz
Ram: 32GB
DirectX version: DirectX 12
GPU: Nvidia GeForce RTX 5060 Ti

i think i have found the solution, in Nvidia Control Panel the nvidia cache size was default, changing it to a bigger size / unlimited seems to have helped, il probably update tomorrow aswell to say if i have anymore crashes after changing it

for those of you who also had the problem this is what i did:
edit your Nvidia Shader Cache size, open the NVIDIA Control Panel, go to Manage 3D settings > Global Settings, find Shader Cache Size, and choose a larger value (like 100GB) or "Unlimited" from the dropdown, then click Apply

Hi.

I have relatively the same problem, but for POE2
Tried the fixes you did without any luck, guess this is a problem across multiple of their games...

"

mad_man_moose#5301 wrote:

i think i have found the solution, in Nvidia Control Panel the nvidia cache size was default, changing it to a bigger size / unlimited seems to have helped, il probably update tomorrow aswell to say if i have anymore crashes after changing it

for those of you who also had the problem this is what i did:
edit your Nvidia Shader Cache size, open the NVIDIA Control Panel, go to Manage 3D settings > Global Settings, find Shader Cache Size, and choose a larger value (like 100GB) or "Unlimited" from the dropdown, then click Apply

sadly, even though the shaders on the f1 statistics wasnt staying at max all the time... this did not fix crashing

i have reinstalled windows, ran memory diagnostics and still crashing too much... and now iv exhausted all options to my knowledge

lets hope someone has found a fix / solution


"Faulting application name: PathOfExileSteam.exe, version: 0.0.0.0, time stamp: 0x693b7b5e
Faulting module name: PathOfExileSteam.exe, version: 0.0.0.0, time stamp: 0x693b7b5e
Exception code: 0xc0000005
Fault offset: 0x0000000000dc673a
Faulting process id: 0x4AB0
Faulting application start time: 0x1DC6F8B3EE8184A
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Path of Exile\PathOfExileSteam.exe
Faulting module path: C:\Program Files (x86)\Steam\steamapps\common\Path of Exile\PathOfExileSteam.exe
Report Id: dffe03e6-ced6-42a9-a275-c33c4097eb4a
Faulting package full name:
Faulting package-relative application ID: "

Yep, shaders are cooked and the game has non-existant optimization.

+1, hopefully we see some real optimization in 3.28. Because if these problems aren't fixed then more people will just quit.