labled as Fraud, and locked out of my account due to big misunderstanding

GGG,

I don't know what to do, I'm a Korean player who works in certain parts of Russia. I've been locked out of my account for "fraud" because I use a bank account in Kazakhstan to buy things while I'm in Russia. The reason for this is because VISA/MASTERCARD doesn't work there due to sanctions and I need a way to interact with the rest of the world due to work/life.

I came back to Korea for holidays and decided to treat myself with some coins for christmas, and I've been locked out of my account for "fraudulent charges"

What I didn't realize was that every country has different prices for certain things. While I was in Russia I've used my Kazakstan card I used Tengi which would get converted into rubles which would allow me to buy coins or some MTX from GGG.

I've spent over 100 USD on this game, and now I have no access to it all beacuse I've used a different bank account than the country I'm currently staying in. I'll be back to Russia in march..

I'm back for holidays for the next 5 months and will be working/living in south Korea and used a Korean bank card to purchase as my Kazakstan account was running low, and rubles have been very volatile as it gets converted from Tengi to rubles.

Now I've been locked out of due to "fraudulent" activity as I used my last 20 bucks on my Kazakh bank account, and then used my korean card to buy some more tokens for myself.

They are telling me that because I've used an account that I currently don't live in, it's fraud. But I live in 2-3 different countries every year, does that mean I have to use 3 different bank accounts or I'll be labled as fraud in every country I am?

They won't release my account until "i pay for the difference" when I've done nothing wrong..

"

Cameron_GGG wrote:

Hi there, unfortunately we aren't able to assist with account-related issues over the forums. If you have emailed us at support@grindinggear.com we will look into this matter for you.

I did they are demanding that I pay for the difference, all because I was in russia and now I'm in Korea.

How is this even legal?