Support is terrible

I have a legacy account and they cannot even find it from 2011... Crazy

and you can? Or what's your point.

What information about the account were you able to provide them? Remember that all of its character names likely became claimable by others a very long time ago.

Is it that they cannot find it, or that they are not satisfied that you are the legitimate owner?

Poe 1 was released October 2013. I wouldn't count on old beta accounts especially if inactive for a while to be available in their database anymore.

GGG has many flaws, bad customer support isn't one of them.

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jackof8lades#6863 wrote:

GGG has many flaws, bad customer support isn't one of them.

Oh, I don't know...

• No support portal you can access to view your tickets and their current status
• No help centre / knowledge base with public-facing support articles
• Notoriously reliant upon canned responses to the point of not always making sense contextually
• "Slow rolling" questions when seeking to verify account ownership & dragging out the process massively in the process
• Not having offered Technical Support for ~a decade now, citing limited staff availability
• Staff aggressively accusing people of "chargebacks" for getting regular refunds through Steam
• Offered single-time MTX transfers from one platform to another in 2023 - seemingly never responded to anyone seeking to avail of this; literally not even advising of a substantial delay or change in policy even after people had waited 12+ months...
• No 2FA / MFA app support for account security in 2026 when people have spent thousands of euros on their accounts WHAT THE ACTUAL FUCK IS THIS??

By 2026's standards they are striving to do the bare minimum. Even then they only just achieve mediocrity. I wouldn't accuse them of being the worst in the industry, but they clearly don't deserve praise either. If I had to rate them, I'd probably give them a 3.5 / 10.

I personally never had a bad experience but those do sound bad.
Last one tho isn't on support more on the company itself.

"

Sarno#0493 wrote:

"

jackof8lades#6863 wrote:

GGG has many flaws, bad customer support isn't one of them.

Oh, I don't know...

• No support portal you can access to view your tickets and their current status
• No help centre / knowledge base with public-facing support articles
• Notoriously reliant upon canned responses to the point of not always making sense contextually
• "Slow rolling" questions when seeking to verify account ownership & dragging out the process massively in the process
• Not having offered Technical Support for ~a decade now, citing limited staff availability
• Staff aggressively accusing people of "chargebacks" for getting regular refunds through Steam
• Offered single-time MTX transfers from one platform to another in 2023 - seemingly never responded to anyone seeking to avail of this; literally not even advising of a substantial delay or change in policy even after people had waited 12+ months...
• No 2FA / MFA app support for account security in 2026 when people have spent thousands of euros on their accounts WHAT THE ACTUAL FUCK IS THIS??

By 2026's standards they are striving to do the bare minimum. Even then they only just achieve mediocrity. I wouldn't accuse them of being the worst in the industry, but they clearly don't deserve praise either. If I had to rate them, I'd probably give them a 3.5 / 10.

For some problems their support is very streamlined and quick smart, in other departments they're very lacking indeed. I doubt this is unintentional though considering even the small consultancy that I work for has a front-facing support board and many professional solutions are on the market. Fuck, a knowledge base you can search before opening a ticket would solve so many cases before they're even sent in, they'd probably save time & effort with some upfront investment. As someone who's previously worked in that field it's baffling