BAN BAN BAN BAN HELP ME PLS

I GOT BANNED
Why? And no one knows why.
I emailed support and they didn't help.
They're asking me to buy the game a third time.
I was scammed the first time, and another Steam user refunded me for the game they gave me. Then I found a key for PoE2, but after activating it, I saw a ban. After messaging support, it turned out it was a Steam issue, as I was told, and I should contact them, but Steam tells me I should contact PoE support. Support claims I need to buy the game for everything to work, meaning I need to delete the game from my Steam account and buy it again. Please ignore this and don't send me a canned offer. Please solve my problem, as both sides of the support team claim they have nothing to do with it. THANK YOU.
P.S. Sorry for the poor translation.
Last bumped on Feb 2, 2026, 11:45:45 AM
Hey there, I'm afraid this is not something we can assist with on the forums. Could you please email us at support@grindinggear.com so we can look into this matter for you?
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voodoo#0806 wrote:
They're asking me to buy the game a third time.
I was scammed the first time, and another Steam user refunded me for the game they gave me. Then I found a key for PoE2, but after activating it, I saw a ban.

Just buy the game legitimately from GGG directly or through Steam...
Having spent thousands of euros on Path of Exile over the years, I will not be further supporting it financially until and unless GGG resumes offering Technical Support.

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