3.17.1 Voidstone/Sextant Loss Bug

We recently deployed the 3.17.1 patch, which contained a bug that caused players' Voidstones (and any Sextants applied to them) to be deleted as the player logged in. The Voidstones can be recovered by talking to Kirac, but the Sextants were lost. This post explains what we are doing about this.

Firstly, we will deploy a patch that prevents further items being deleted. This will reduce the number of affected players/items to just the time window between deployment and this fix.

Secondly, we will try to use our logs to determine what Sextants were attached to deleted Voidstones, and recover these as Itemised Sextant Mods that we can give back to affected players via a remove-only stash tab. We expect this plan will work, but we are still exploring it and will let you know if it turns out to not be possible. This recovery process will likely take place early next week.

We're very sorry about this mistake and understand the level of inconvenience it has caused. We are adding an additional layer of safety to future processes to prevent this from happening again.