Hard crashing PC locks up

People discarding GGG responsibility for this issue are a bunch of fanboys or delusional for sure. I don’t need to tweak settings, disable cores, remove ram, block access to cash just to be able to run a game. We need this issue addressed right now. Most of the people affected with this are x3d cpu users with nvidia. You’re talking about of the most requested cpus in the market right now, not even talking about CPU’s (4090 4080 4070). Make this the one priority.

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This seems to mostly be for players with the Windows 24H2 update.

This seems mostly because everyone upgraded their systems for a better gaming experience and therefore have the latest software (OS) and have auto updates on?

I don't think it's particularly likely that this will brick your PC. Just want to put that out there. I will say that I almost never in nearly 20 years of PC gaming have had a game that could not be force quit and forced a restart. For that to even be possible is pure incompetence from GGG.

I am also getting Hard Crash of the PC while zoning requiring a cold reboot. This happens infrequently, maybe once or twice in 100 zone changes - unfortunately trading with other players and getting back to my map can take more than a few zone changes so I risk getting crashed out of the game by responding to trade requests.

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People discarding GGG responsibility for this issue are a bunch of fanboys or delusional for sure. I don’t need to tweak settings, disable cores, remove ram, block access to cash just to be able to run a game. We need this issue addressed right now.

this whole issue is making me reinstall Dogblo IV

I have all default settings, only XMP enabled. I am like 99% of users, if it's crashing for me, it's crashing for most. I do think it's tied to 24h2 a lot too though.

- PC

Win11 23h2
5950X
6800XT

Issue

- Notebook

Win10
Intel
1660

Same Issue

- PS5

Same Issue

- XBOX

Same issue

I think the problem is related a Acc and not on hardware or windowns

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Bryjoered#6055 wrote:

I have all default settings, only XMP enabled. I am like 99% of users, if it's crashing for me, it's crashing for most. I do think it's tied to 24h2 a lot too though.

I couldn't roll back the updates on 23h2 and installed windows 10. I've been playing for the second day and there hasn't been a single game freeze.

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Bryjoered#6055 wrote:

I have all default settings, only XMP enabled. I am like 99% of users, if it's crashing for me, it's crashing for most. I do think it's tied to 24h2 a lot too though.

It is 100% not solely tied to 24h2. Many people have talked about rolling back to 23h2 as well as going to Win10 and it still persisting. I am currently on 23h2 and have the issue.

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Pyroga#2822 wrote:

There is probably more chance that your hardware fails because of a power surge from your electrical outlet than from a hard freeze because the CPU goes to 100% on all cores and you have to hold the power button. Holding down the power button cannot harm your pc, it's designed that way. Even plugging out the cable shouldn't although it's probably more risky.
Having your CPU lock up for a few seconds before you reboot won't do anything. It can absolutely sustain that and high temps as well. Now if you leave it in that state for day, that's another story but "people with a brain" wouldn't do that, right?
Modern CPUs and MOBO come with built safeguards that prevent this, so it probably wouldn't even be possible.
If you're scared for no reason, please do and don't play the game, it's that simple, but don't spread misinformation.

Even 0.1% chance is too much for an issue like this. And chances are much higher than 0.1%, although still low.

"Holding down the power button cannot harm your pc, it's designed that way." I will tell you an important rule in engineering(and life in general): "A failsafe is not a feature." In this case the power button shutdown mechanism is designed as a failsafe for situations where the OS or system becomes unresponsive. It is not intended to be the primary or routine method for shutting down a PC. Using it frequently undermines the purpose of a controlled shutdown process.

Incompleteness of shutdown process interrupts system operations, which can interrupt critical tasks leading to data corruption. Even with modern file systems, an abrupt shutdown may leave temporary files or critical system configurations in an inconsistent state, requiring repairs during the next boot.

In mechanical drives, a forced shutdown could interrupt the normal parking of the read/write head, potentially causing minor wear. While rare, repeated occurrences could increase the risk of a catastrophic "head crash", a severe mechanical failure in a HDDs that occurs when the read/write head, which hovers right above the spinning platters, comes into direct physical contact with the platter surface. Since the platters are coated with a thin magnetic material used to store data, any contact with the head can cause permanent physical damage and data loss.

For SSDs, which lack moving parts, and rely on firmware to manage data, if a forced shutdown interrupts critical internal operations (like garbage collection or wear leveling), it could result in data loss or even firmware corruption.

There is also electrostatic and capacitive effects. The key here is "Charge Imbalance". Capacitors in power circuitry store charge. A sudden shutdown might not allow for controlled discharge, which could affect components over time due to uneven stress cycles.

Another problem you might encounter is with all-in-one (AIO) liquid cooling systems. In these the pump is responsible for circulating coolant through the loop. An abrupt power cut halts the pump's operation instantly, which can leave coolant stagnant in the system. Stagnant coolant may allow air bubbles that were previously suspended in the liquid to collect in the pump or tubing. When the system restarts, these bubbles can disrupt the normal flow of the coolant, causing cavitation (tiny air pockets in the pump), which manifests as unusual sounds like gurgling, grinding, or rattling.

In some other cases where the cooler was already on its last legs, if the liquid cooler contains any sediment or impurities, sudden stops could lead to clogging in the radiator or pump, potentially resulting in noise or reduced performance. I am mentioning this because there is a person in this very thread that was talking about "weird sounds" from his cooler so when I read that I thought about what might have caused it.

There is also how this crash is (supposedly) happening in the first place: 100% CPU utilization. This happens in a spike format. A sudden spike to 100% CPU utilization generates significant heat in a short period. If the system crashes at this point, the CPU may remain hot while cooling mechanisms (fans or pumps) that should have been dissipating heat are not functioning because forcing a shutdown stops cooling systems immediately. The residual heat can cause localized overheating, particularly in the CPU die (and Voltage Regulator Modules on the motherboard). Repeated instances increase the risk of thermal degradation.

The sudden power-off may induce transient voltage fluctuations, which can harm sensitive components like the CPU, GPU, or motherboard power circuitry. These components are especially vulnerable during high load conditions.

There is also the capacitor strain: The power delivery systems on the motherboard and power supply unit (PSU) experience increased strain during peak utilization. Abrupt shutdowns can exacerbate this strain, leading to shortened component lifespan.

For air-cooled systems, fans running at high speeds during 100% CPU utilization experience mechanical stress when stopped abruptly. Over time, this can degrade fan bearings or motors.

For any component that is already on its last legs, an event that would lead to shortened component lifespan might be the finishing blow.

And remember, this is not once in a while event, these crashes happen frequently, with short intervals(if one keeps playing the game after the crash and crashes again and again and again).

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Pyroga#2822 wrote:

And as always, just saying "use your brain" is not a valid way of proving your point. Bring some concrete evidence or remain quite.

I never said "use your brain" at any point. Are you sure you are not confusing people you are answering to?