Hard crashing PC locks up

I find it shameful that a company that has sold the number of copies that POE2 has sold has not resolved this issue or at least communicated with users to explain the situation.

I understand that this is an EA, but I truly believed that GGG would be more transparent. Instead, I see that it's just another company that, once they have your money, you are no longer important.

I'm done. I requested a refund in Steam, despite the fact that 180 hours have been played, let's see what happens.
(bump)

Just so you all know they are aware of this issue https://www.pathofexile.com/forum/view-thread/3594260 but they clearly have no idea how to fix it since we're almost 2 months in. For me the crashing started after updating to 24h2, a week after poe released but before that i was having a blast, addicted of non stop gaming. Unfortunately they have always been aware of this issue the moment it happaned, now the people affected by it has doubled maybe quadrupled at this point with 400+ pages in this thread. It's sad but I might just request for a refund and use the free key they gave me

"

Timothy_GGG wrote:

Hi everyone, whilst we have already been investigating this issue already, it would be massively helpful if you could provide your dxdiag output by doing the following on windows:

run > dxdiag > save all information

and sending me that file or it's contents in a private message.

Thanks!

Do this

...PM Timothy_GGG, not me.
here is the link;

https://www.pathofexile.com/private-messages/compose/to/Timothy_GGG%230000

Announce 3.26 or fix this embarrassing problem.
Until then glhf.

bumpo

The easiest way to solve a problem is to deny it exists.

—Isaac Asimov

I have sent the DX diag, and im not playing until fixed, can't risk my PC, not sure if it is risky, but after what i've read im scared anyway.

Bump, hope its fixed soon, i love GGG, and i know they are working on it. No simp, i have been playing poe 1 forever so i feel like i know them and they are genuine.

GGG, have you found bug or need some help?

This problem has been present since the launch.

It has been 46 days.

Not a single attempt at communication from GGG.

At this point if they cannot find the bug themselves they should pay for someone with the ability to do it. Does GGG developers think the answer will come to them at their dreams? It is obvious they cannot find the root cause, probably because they are not looking at their own engine...

Not being able fix the issue is just one part of the problem the other part is the lack of communication.

How hard can it be to keep one support staff on hard crash communication duty? Just post daily updates about this issue to show that GGG is not abandoning its paid customers. Things like "we have eliminated X as a possible cause." or "we have found another trigger for hard crash, please avoid doing Y in game."

That's why, once again I ask anyone who encounters this problem to please give a negative review for Path of Exile 2 on Steam in a detailed and informative manner so that others will be made aware of the issue.