It takes a very long time to review requests for problems related to account security.
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I'm afraid we're currently expecting delays responding to players emails due to the launch of Path of Exile 2 Early Access. One of our team will get back to you via email as soon as possible.
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It's been almost 2 weeks, and there's no response. 2 weeks to read the Email? Refer my case to a senior employee for review. Waiting 2 weeks for each response is too much.
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Day 14, still waiting ~~~~~~~~~
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bump
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my man steel waiting
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bump
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Steel waiting
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I get it, high number of people having issues = high number of support tickets. But the way this has been handled is getting old to a majority of your player base. It would be great if there was any kind of support other than generic msg responses in the forums and when you finally get an email response it's not just another question that takes 2 more weeks to get a response. I bet if the streamers that are streaming this game brought it up there would be changes. The publicity lines GGG's pockets.
FYI, I am in a technical situation that has paid intentionally twice and have only received 1 email since 4 days before launch. And my email response actually made my issue worse. Last edited by WhiteFrostL33T#8631 on Dec 27, 2024, 8:35:39 PM
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24 we received a clarifying reply. They answered - now we are waiting for the next 16 days.
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It's been a month since we asked for help. We got a couple of clarifying questions, and that's it. With that, I wish everyone a happy new year of waiting.
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