Support Email Response Delays
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Given that a not inconsiderable number of your paying customers have spent several thousand euros on your game, the fact that you've allowed this to drag on for as long as it has is shameful. Additionally, using a suite (e.g. Zendesk) with a portal that allows people to view 1) whether they've successfully logged a ticket in your system, and, 2) the status of same would go a long way.
It's 2025, GGG's over a decade old, and Tencent money is available. Do better. |
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Well, I reported my issue on Nov 23rd and it's still not resolved yet...
I received last mail from support on Dec 26th and it looks like they do not give a sh*t anymore. No response via mail/ignoring messages on forums. I whish they were this slow when taking my 130 bucks. |
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Spoiler
i wish they would update us on the situation. i opened my ticket 100 days ago and havent recieved a reply since 60 days. Its understandable that they werent prepared for that onslaught of players and tickets, but 0 updates is very discouraging.
Issue has since been resolved Last edited by Pogeyy#0224 on Apr 15, 2025, 5:40:19 PM
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I am still waiting for my issue to be resolved from December 4th..... unacceptable and a terrible slap in the face to a long time supporter.
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I don't have acess to my main account.
Still waiting for some reply. Already answered all the question support asked. Not having any acess to the account is one of the worst stuff to happen, but i'm still waiting to be resolved since 20 of may 2025. |
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