Unauthorized charges and no reply from support?

Same thing just happened to me 2 hours ago

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Drew_GGG wrote:

Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.

STILL WAITING

Bump

they just asked me for the same information too.
Wondering when my account will be blocked now I guess.
I had asked them not to do it. But yeh will keep you guys updated.

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Skeleton_Skeletons#1631 wrote:

OP here on gf's account.

Well, given they’ll view this as account sharing & a ToS violation, that’s a disaster of a decision…

Look. They use HelpScout to offer email-based support to their customers. They’re not going to do diddlysquat about purchase disputes over a public-facing website - and the instant you opened cases with PayPal, you froze yourself out of the usual process & you’ll need to wait for them to go through the motions on PayPal’s system.

Posting here isn’t going to speed them up one iota, but if you absolutely must do it, at least spend 30 seconds registering a free PoE account - potentially using https://temp-mail.org/en/ or the like - instead of trying to get your girlfriend’s account banned for reasons known only to yourself.

The same happened to me on December 22th. I saw two purchases via Paypal/Xsolla for the PoE2 early access pack as I woke up. I instantly informed Paypal and Xsolla and they (I guess Paypal) refunded very quickly. Later that day I had to realize that my PoE account had been locked, so I sent an email to the GGG support…

I haven’t had a single response from them until that moment. To be honest, this is the worst interaction with a support that I had in my entire life. I don’t even know if my mail reached anyone or got lost in the process… It’s just sad!

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_N0ctus_#6387 wrote:

your account security is also your responsibility not just theirs.

It is standard to have 2FA for emails, games,... I do not know, why GGG has no option for 2FA in POE 1/2. There are no excuses.

Paypal has 2fa as well. I got a notification that someone/something is trying to make a purchase on my account, but I was able to block it.

been waiting 2 weeks for a reply from customer support via email. nothing. I would just honestly go through your bank and never support GGG again

Xsola refunded me but GGG still has me locked. I get replies from support that the next person will unlock me which is a joke

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Skeleton_Skeletons#1631 wrote:

Xsola refunded me but GGG still has me locked. I get replies from support that the next person will unlock me which is a joke

How did you manage to get someone to reply to you? I'm almost waiting for 2 weeks now, and still radio silence...