Support not responding to me at all.
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I apologise for any inconvenience caused by the delay. We are currently handling a large number of tickets and we greatly appreciate your patience in the meantime! Please be assured that if you contacted us via email at support@grindinggear.com then the appropriate team member will get back to you as soon as they are able to do so.
If you haven't already, please be sure to include all of the relevant information you are able to provide. To start with, we'd appreciate if you can include your Path of Exile account name (including four-digit discriminator) and the names of a couple of your characters. If you're inquiring about a particular purchase, please also include the transaction ID of the purchase. This is usually sent to you alongside your receipt of payment by the payment processor you used. | |
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Same thing happened to me, bought the pack for Early Access, never got access to it on the account, never got the coins, sent support to email on the exact day of the transaction 19/12/2024, no answer, no solution.
They had no problem taking the money though, each day that passes is another day I was scammed, along with many others I see. |
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will bump until the end of time
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bump
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I placed a ticket on December 11th and haven't heard a word. I've tried following up twice, but nothing. It's frustrating because I have a key and haven't been able to play since launch because my Steam account is tied to an old POE account apparently.
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" Funny, becuase you email them more than once you are removing yourself from the queue each time you do and are put at the end of it every time, and that's a queue that is taking about 2 weeks to get through. FYI bumping here will not resolve your issue either, all that will happen is that you'll be told to email them and wait (and these are the same support staff that would be working the emails) Ancestral Bond. It's a thing that does stuff. -Vipermagi
He who controls the pants controls the galaxy. - Rick & Morty S3E1 |
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bump
I am dealing with this same issue |
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GGG, please fix your support. :( My issue hasn't been solved for more than 100 days now. Receiving an answer once every 40 days, which is barely getting me closer to solving the problem, isn't the way.
I hope that you realize that this way, you are basically preventing a huge group of people from buying more stuff from you. And the new season is starting soon. :( |
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This is just a joke for their users! Making me regret purchase POE2 on both Steam and XBOX ...
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Just start filing for returns with your credit-card companies:
It's the only language GGG management understands. As that can trigger inquiries or issues with their payment provider. Rightfully so: For the number of issues, without delivering sold products nor support. |
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