Account hacked and gear stolen - Account unlock code verification step not working?

Please prioritize this issue. Someone also hacked into my account and stole my items.
You can find all my items listed in this trade search:
[Removed by Support]

I know who did it. I know my items are listed there. Do something.

The issue with Early Access Keys not working is important too. But security should be your highest priority. How can people play safely if they're getting hacked?
Last edited by Drew_GGG#0000 on Dec 26, 2024, 12:46:27 PM
Hey there, I'm sorry to hear that! Could you please email us at support@grindinggear.com so we can look into this matter for you?
Already did. Still waiting.
I'm afraid we're currently experiencing delays responding to players emails due to the launch of Path of Exile 2 Early Access. One of our team will get back to you via email as soon as possible.
Understandable. But can you at least block that guy from getting on until you finally investigate it? My equipment is on his trade. He's selling it. I'm pretty sure you're not going to return it, if it keeps getting traded around. So block him until this is investigated so I can get it back when you actually do check it.
Last edited by boyaka#5148 on Dec 26, 2024, 12:46:04 PM
It's been a few hours since alot of people reported being hacked and lost their stuff. I'm still waiting for an answer. The hacker still is online. The hacker is still selling my stuff. Do something. This is unbelievable. You have the name of the guy. What are you waiting for? Just block him for now, so he can't sell the items. Take this seriously.
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Drew_GGG wrote:
Hey there, I'm sorry to hear that! Could you please email us at support@grindinggear.com so we can look into this matter for you?


Hi Drew,

Thank you for responding.

I've already sent an email to GGG Support yesterday as soon as I found out.
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I logged in to my POE2 account this morning to find all my divs and high-value items missing. Estimated value is probably 100+ divs liquidated.


As far as i know the IP lock has not been disabled for the standalone client.

Retyping a password dose not indicate that you are logging in form elsewhere, just that the session for the login credentials expired (i know the battlenet launcher dose this and i've seen it a few times on PoE1 over the years)

So there are a few things that are likely happening with this "rash" of "hacks"

1. too many people rely on third party addons like awakend PoE trade, and with PoE2 launching you have all charged in to grab the new versions from unknown sources (let me just add a key logger with that)

2. THE LIST.
There is a list of compromised email accounts and game account details that regularly gets sold and updated, these details are compiled from all over the internet, every big hack where account details have been stolen will get added to that list.
When a new game launches the RMT sellers get the list and try every account/password combo they have and worryingly there is a good amount of people that don't use unique passwords or have not changed them in years, giving easy access to people's stuff...that's why you usually see a spike in "hacked" posts when games become publicly accessible.

Even more amusing to me is that the EA is a beta and none of the stuff you get will reach the core game at launch.


Do you have any data or even anecdotes to share to support the claim of the IP lock still working for the standalone client? Because from my experience, since EA launch, yesterday was the first time that I was prompted from login that I was logging in from a different location, and had to re-enter my password to login - all while skipping the request for an account unlock code request.

Of course this could be a realm specific problem, and the account code unlock protocol may still be intact in other realms/regions, but it doesn't take away from the seriousness of the problem. For reference, I am logging in from the Singapore realm.
Last edited by Kinslayer_PH#6457 on Dec 26, 2024, 9:44:02 PM
Hello everyone,

Since it’s clear this hacking incident is not an isolated issue, I created this forum post where we can share our experiences in order to understand what happened and gather data to assist GGG:

https://www.pathofexile.com/forum/view-thread/3667200/page/1#p25750549

Please share your experience there and use the link provided in the post to check if your Steam account was also affected, and if it involves the same individuals.
Last edited by Crainus#7059 on Dec 26, 2024, 11:59:58 PM

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