Help and Information - I dont have access to POE 2 anymore?? - Forum

" Teldurin#7105 wrote: when i say time i rly mean loats around 2 mothns to rly get help cause sadly one of the best games have the worst custemer support i ever seen Their support is regularly praised, you are having a bad experience not because of the quality of support but because you can't accept that you are not special and don't want to wait in a queue. Ancestral Bond. It's a thing that does stuff. -Vipermagi He who controls the pants controls the galaxy. - Rick & Morty S3E1	Posted by lagwin1980#2224 on Dec 26, 2024, 11:27:08 AM Quote this Post
" ChutMi#1615 wrote: " Drew_GGG wrote: Hi there, Thanks for getting in touch with us. Could you please contact us at support@grindinggear.com so we can look into this further for you? Kind regards, Andrew I would really appreciate if you guys could help asap, bcs I have payed to play and I dont want to lose the game for no reason at all good luck i am waiting since 19/12 and no anwser from support. Hope you are patient	Posted by sisile#6525 on Dec 26, 2024, 11:35:00 AM Quote this Post
" lagwin1980#2224 wrote: " Teldurin#7105 wrote: when i say time i rly mean loats around 2 mothns to rly get help cause sadly one of the best games have the worst custemer support i ever seen Their support is regularly praised, you are having a bad experience not because of the quality of support but because you can't accept that you are not special and don't want to wait in a queue. Lol you must be joking. We paid money - but their service isnt working - and support doesnt answer - just look at all the threads - im waiting since 20 days btw. - thats beyond bad customer service.	Posted by _N0ctus_#6387 on Dec 26, 2024, 6:15:38 PM Quote this Post
Hey there, Exiles. Unfortunately, we aren't able to assist with this issue over the forums. If you've already contacted us via email at support@grindinggear.com then I'm afraid you'll need to wait for the appropriate team member to get back to you. We're currently handling a large volume of tickets right now so we really appreciate your patience in the meantime! If you obtained your early access through purchasing one of the Early Access packs, please also include the transaction ID of the purchase. This can usually be found alongside your receipt of payment provided to you by the payment processor you used. If you obtained your early access by redeeming a key, then the key's status may have been revoked if the original purchase was refunded or charged back. If this is the case, you may want to reach out to whoever you received the key from to check with them regarding the validity of your key. In the latter case, rest assured that none of your characters, items, or progress will be lost if only the key was revoked and your account has not been compromised.	Posted by Jacob_GGG on Dec 26, 2024, 6:22:29 PM Grinding Gear Games Quote this Post
" lagwin1980#2224 wrote: " Teldurin#7105 wrote: when i say time i rly mean loats around 2 mothns to rly get help cause sadly one of the best games have the worst custemer support i ever seen Their support is regularly praised, you are having a bad experience not because of the quality of support but because you can't accept that you are not special and don't want to wait in a queue. . Is it? Hundreds, maybey thousands of people lost access to their game during Christmas and holidays and we should praise their support? Stop stalling and "DO" something...	Posted by chainsawii#0786 on Dec 26, 2024, 10:53:28 PM Quote this Post
Hello, my access was also removed, i would like to get a solution	Posted by EastMeridian#1994 on Dec 28, 2024, 4:10:34 AM Quote this Post
Hi, same here, lost access like 20min ago !! sending an email to support...	Posted by Predada83#4223 on Dec 28, 2024, 3:34:24 PM Quote this Post