Has GGG responded to the gigantic backlog of support tickets?
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Have they responded? I would like to know why it's been a month, and I've gotten nothing from them but a copy+paste.
We paid money. Why is no one talking about this aside from a few places??? Last bumped on Jan 3, 2025, 5:12:19 AM
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Hey there, we're very sorry about any delays during this time. if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. As you mentioned, we're currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.
Need help with something? Feel free to email us: support@grindinggear.com
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Responded? dudes are still on vacation
They were weeks behind and took two weeks off how do you think they are doing? LOL |
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any proper service provider would have called ppl in to put out fires, but not GGG.
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Made a video to showcase the happenings of this hacking issue.
https://www.youtube.com/watch?v=X_s3uN6JOc8 The goal of this video is to showcase what's happening to the community and hopefully continue to shed light on this issue, motivating a response and action from GGG. |
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Why are we allowing video games company to treat their customers like garbage? I will never understand.
If a shop sells me damaged goods, they would refund me right on the spot. |
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bro it feels like they took a month off its been 21 days with no response 25 days since the issue accured, seems like the only time the send you a support message is when they lock your account then they ignore you.
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My account was locked because my Thauma support package automatically refunded, I assume that’s the reason. Now, I’ve been trying to contact them, but it’s been a long time and I still haven’t received any response via email. I feel desperate. I just want to resolve this issue. If the problem lies in the purchasing process, I’m willing to pay the difference to get the locked status removed. But so far, everything is silent
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The whole Support system has collapsed from the overload of tickets.
They have no idea how to fix the issue. They do not have the people with the right knowledge and understanding to fix the problem. They have not employed more staff. They will not spend more money to fix the problem. They will not be truthful about how bad the problem is. They have your money and that's all they care about. WELCOME TO GRINDING GEARS GAMES, MAY YOUR MONEY BE OURS | |
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