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The whole Support system has collapsed from the overload of tickets.
They have no idea how to fix the issue.
They do not have the people with the right knowledge and understanding to fix the problem.
They have not employed more staff.
They will not spend more money to fix the problem.
They will not be truthful about how bad the problem is.
They have your money and that's all they care about.
WELCOME TO GRINDING GEARS GAMES, MAY YOUR MONEY BE OURS
the dumbest takes in one post, well done.
Right so dumb they have yet to even attempt to prove any of it wrong.