Account Locked and still no Response from GGG Support

I realy dont get how you Support Team is working?
After getting a response while back i answered directly to that mail? so why does the person that has allrdy taking action on my account by locking me out of it, not get this mail and does everything thats needed to resolve there action.

it feels like im now back at the end of the que for no reason....

its realy not a good sign that now the holidays and new year is over i still not got any sign from your support..