So I Just got My Son's Account Locked

I've been trying to understand why/how I deserved to get my account locked. In the process of explaining what my steps were in trying to resolve the issue, I copy & pasted an email I had received from Xsolla, the company who charged me, then refunded that charge.

Apparently a moderator of the forums didn't appreciate me posting that and locked the account. The problem is I was using my son's account to post (I was unable to use my own account due to being locked out from the refund I got). For those that don't know, when you are locked out of PoE2, you are also locked out of the forums. This happens in reverse as well...if you get locked out of forums, you are also locked out of the game.

Now that I got one of my son's Christmas presents taken away, I am concerned how long this lockout will be. Is there a timetable somewhere that shows the lockout lengths? Is it indefinite? What can I do to get it back for him asap? And what was the official reason for locking the account? (I was guessing why the account was locked, but it happened seconds after I posted that replay.)

Could I please get a moderator or dev to comment on what I did wrong to get my son's account locked and what measures I need to take to get it unlocked for him? (I already contacted support@grindinggear.com)

Thanks mom, geez!

I'm really sorry, that stinks.

In the general forum there is a thread where people have already been waiting for a response from support for 40+ days.

This morning I posted a separate thread trying to understand how many people have ever heard back from support and how long it took - it has 0 responses or cases of people ever hearing back from support so far.

I hope I'm wrong, but quite frankly I would not plan on even hearing back from support for weeks to months based on the experience of others (I'm at 2 weeks with no response right now personally).

PoE was actually known for having top notch support, but they appear to have seriously dropped the ball with PoE2's launch.

The thread that got locked was likely done so out of reaction and defense, posting finical details on an open forum is a bad idea in the best of times.

Due to PoE2's release, their good, but small, support staff is -extremely- overworked, in short, there's a line. And a big one at that. Most likely result and course of action is sit tight and wait for a response back, bombing them with more requests will only grind the gears to a further halt for you and everyone, and expect it might take a few weeks for your spot in the line to come up between the massive influx of work and the holiday's just ending.

stop defending international multimillion megacorporation.
they should be held accountable.

You admit to doing wrong things and then complain. Same as someone who is mad they got a citation for going over the speed limit, somehow that the cops fault, right.

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ZenJelly#0503 wrote:

You admit to doing wrong things and then complain. Same as someone who is mad they got a citation for going over the speed limit, somehow that the cops fault, right.

By your logic, you should have your account locked for how you've spoken to me, so...kettle calling the pot black?

In fact, your personalized messaging could be (and would be by many) considered worse than me being upset for what I feel are unjust lock-outs of a game I have legally paid for. Never once have I been mean or disrespectful to any person in the game (or on these boards). Never have I scammed, exploited, taken advantage of a game mechanic, taken advantage of a player...nothing. Maybe it is you who should be looking in the mirror?

Nobody asked you to speculate. We're asking for somebody who actually has a tangible answer to respond, already.