Customer Support Update

"If you’re still waiting for a response, we urge you not to send another email as it will move you to the back of the queue"

With all due respect to your company and all of your staff, this is a system that is beyond stupid.

I can understand that none of this is done with outright malice or ill intent towards the customers, but everything appears to be very mismanaged and your support process is beyond lacking.

In all my life, all the different support roles I've been in, all the support systems I've interacted with both as a customer and a support provider, this is the first time I've heard of a system where your request gets pushed back in the queue if you send another e-mail.

Whether you're using a ticketing system or just a shared mailbox, this makes 0 sense.

The principle of first in first out should always apply, both an e-mail and a ticket should retain their queue position, because it has a timestamp, as simple as that.

Please take this opportunity to remove this stupid system, learn from all of these experiences and do better.

It's been more than a month and a half and I haven't even received an automated reply that the e-mail was received.

i play on computer through steam and cant get any idea as to when this freezing my pc up at loads is gonna get fixed. it was ok for awhile with me going in and setting the affinity but now its crash crash crash