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That's how ticketing/helpdesk software works....... Have you never filed a support ticket in your life before? The software auto reply as a ticket is generated in their system and asks for any relevant info while giving you the ticket number so you know it was generated. all your replies get added to the ticket so once a person gets around to it they have everything they need
But they didn't give me any ticket number, just replied to my email at the end with “Kind regards, Arya”, it doesn't seem to be registered in any tracking system as usual when you write to google or somewhere else, that's why the question arose.
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Posted bySaltant1989#5411on Jan 30, 2025, 8:29:45 AM
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That's how ticketing/helpdesk software works....... Have you never filed a support ticket in your life before?
You wont believe this, but I file tickets quite often at work, to different companies, and I am getting response in the hour.
This company goes cheap on this, cuz you know - money for China 10c.
But usually support means really SUPPORT.
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Posted byEightInchFloppyDisk#2190on Jan 30, 2025, 8:32:46 AMOn Probation
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But they didn't give me any ticket number, just replied to my email at the end with “Kind regards, Arya”, it doesn't seem to be registered in any tracking system as usual when you write to google or somewhere else, that's why the question arose.
I know why you panic.
Just relax, and wait.
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Posted byEightInchFloppyDisk#2190on Jan 30, 2025, 8:33:59 AMOn Probation
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