Hacked Accounts

"Today i started to play path of exile when i got back from work, when i started to input password in my ingame account of poe it was wrong. Password was incorrect after some time i got account back but my account is hacked and i losted a lot of gear like 6 link death otah astral plate and 6 socket marohi erqi with all currencies and valuable items. Account is hacked from today or yesturday since in these 2 days i didnt play. I need yur help to recover my items. I dont care about currencies i only need my death oath 6 link astral plate and 6 socket marohi erqi are main thing and gems that were in it. Im not scammer or i want make false information.I didnt play for 2 days, i have clean windows fresh puted , i dont use any cheat tools and i dont need it . I just missed some quality times with games and since i finded poe i was rly making it good , im working guy and since i already spended a lot of time in this game i dont have that much time to start again ....Frankly from my side i dont know what i did wrong ... Help my recover my stolen goods to continue play. "

Thats mail i sended yesturday about my account since i worked 2 days and wasnt able to play. First of all my PC is clean for like 2 weeks, fresh windows , original antiviruses and malicious software removal thingies always on (it worked for wow, diablo 3, and some online games that can be hacked like this. To my email i can only access and yesturday i puted pc on scan from my place and from work place while hard drives are clean , on any other places i dont even log my account on page so i dont get some keyloggers or viruses. Frankly to say by this scans and diagnostics this is not my mistake since my email isnt accessable that easy and it is always checked "I could see some changes" ,since i work with some companies that really doesnt allow security breach and since im always on my email again not my mistake.
Main prio for me in this game is only my 6 link chest death osath astral plate and 6 socket marohi erqi and gems that were in them are losted for other currencies i dont care.I play this game from beta i invested quite of time on it ( not complaining just saying cuz i like game ) ,main minus and frankly to say shit thing is that in 2 days after few months of my play i dont play and im hacked that i dont know how since diagnostics shows clean devices and hard drives and through e mail it wasnt even open by any other man thatn i . Im just asking from my side can i get these my 2 items back to continue play. It would be silly to say that my pc is infected ( im not stupid or blind and i am aware of many hacks on online games) only if u want by that term say to me "Im sorry , u wasted yur time here we cant help ,continue to play like this or quit bye". I hope we solve this problem and i hope u can help me.

Haven't played since April when my account was hacked.

I see that the policy is still the same on stolen items/compromised accounts.

I (and my friends) really liked this game, and was happy to spend money to support it. I would still be playing it.

Let's hope the "integrity" and health of the in-game economy(fueled in part by my stolen goods) is worth it.

I'm going to quote myself from a post I made on the suggestions forum to solve this policy issue, unfortunately the only reply I got back was a rather unconstructive reply from DirkAustin "-1" who clearly isn't a fan of the idea but I still believe this would be a great way to help players / customers of the game to continue playing when there accounts have been compromised.

Soul bound Item Restoration for Hacked Accounts

http://www.pathofexile.com/forum/view-thread/647516

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Valley wrote:

While I strongly believe in keeping good account security, I would like to propose a suggestion for a partial soft restore, as described below one of the one reasons why no item restoration is currently done is to prevent the in-game economy being flooded with duplicated items.

https://www.pathofexile.com/forum/view-thread/115464

Unfortunately, we cannot restore any items lost to theft. One of the most important things about Path of Exile is its online economy, and if we performed restorations on demand then the economy would be flooded with duplicated items. We've seen this in other games (where the game companies restore compromised items and create a massive economic problem in the game).


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Soul bound Item Restoration for Hacked Accounts

* Character Equipment is restored to a 'Soul Bound' state

Items which are 'Soul Bound' can not be traded, dropped or modified by any Orb (Mirrors, etc)

* Armour + Weapons in stash are also restored but with the 'Soul Bound' flag active

* No Currency or skill gems are restored to prevent any economic impact with duplication

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The idea is very simple (but does require having records of player equipment and restore functionality), by having this process available characters are able to be very quickly restored to a playable state without suffering complete loss of time with an account which has been completely stripped.

While good security is always recommended being pre-emptive against the risks of being hacked, there is also the very real risk that it can happen to nearly everyone very easily and in order to assist players such a process would help to keep them playing and with the value / rarity of high-end items much more important to safe guard.

Another idea may even be to allow players to 'Soul Bind' items themselves in-game (before they ever get hacked) - Effectively removing the items from the game economy but adding some security for the player.

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Valley wrote:

You know what would be funny DirkAustin is if you got hacked and lost all your gear... +1

Yes many players would prefer a full restoration without any 'Soul Bound' status flags but this will never happen in this game for the simple reason that it would create item duplication which is tradeable on the in-game market.

The suggestion simply provides a compromise between getting nothing back at all - as happens now, with getting back at least your character equipment 'Soul Bound' allowing a player to get back into the game after any potential security hack.

Of Course the best solution is just don't get hacked... :D

I strongly believe this policy needs to be reviewed, not only is it good business for GGG to keep customers and maintain their relationship but it helps to counter a very serious issue of security when accounts are hacked maliciously beyond the control of the player.

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Valley wrote:

wall of text

TLDR: Sell your gear, contact support, still get to wear your gear.

No.

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ScrotieMcB wrote:

"

Valley wrote:

wall of text

TLDR: Sell your gear, contact support, still get to wear your gear.

No.

ScrotieMcB it would be very easy for GGG to see if that happens - They do track item trades to counter any RMT.

The idea can work. It just needs to be implemented / tested.

If you don't have any other ideas for improving on the security policy - It would be far more constructive to support the suggestions made by others or at least offer suggestions on how ideas could be improved on.

That would be feedback worth valuing, a dream come true :D

"

ScrotieMcB wrote:

"

Valley wrote:

wall of text

TLDR: Sell your gear, contact support, still get to wear your gear.

No.

The ne'er-do-wells will infiltrate the game no matter what. If the game is somehow 100% impervious to item-duping there is still going to be botting...RMT will find a way. The economy will always be tainted. That's why the zero tolerance policy seems extreme.

GGG could come up with a way to make item-restoration very difficult, or at least a waste of time to try and abuse....I would consider even paying REAL MONEY to restore my stuff. I just refuse to start over again.

But devising an item restoration plan directs energy away from game development. So, of course those people unaffected by hackers merrily support the zero-tolerance policy. I get it. I'm just some typed words. I don't exist in your world.

That's fine, I guess, but the alternative is for GGG to lose customers.(I had a lot of friends who played and many more that would.) On a long enough time line that is a lot of disgruntled players lost and a lot of potential revenue squandered, all in the name of pixellated in-game currency.

hi man have a problem, i join in my account and no have players and i have 4 pj
see pls

I created an account with the same email and I to erase this

When your account is hacked, that's exactly what it looks like: you selling all of your items. Then, with this suggestion, asking Support to restore them.