Refunds in the MTX store shouldn't be a "one time deal"

This is not a rant or anything. And the support has always been really nice to me.
But with how the store is, I don't think it should be a one time thing.
There is no preview system, and without that there are a million reasons why you would want a refund on an item, and I feel like you should either implement a preview system, or some alternative like an instance where you could try on all MTX etc.
If that's not possible I really feel like you should offer your customers a way to refund (more than once).
I've had armors that are clipping, character effects that are not visible on large classes. And I just bought a sword that i'm not able to use on two swords at a time, even though I have other swords I can do this with.
(there should really be a disclaimer for this in the store), and i'm sure there's many more reasons I could run into.
If the support would be to heavy for it, then maybe just add some automatic system where you could refund a mictrotransaction for 30 minutes in the store after you bought it, so we could try it on?

Thank you for reading!

"

Jokke1989 wrote:

...
There is no preview system, and without that there are a million reasons why you would want a refund on an item, and I feel like you should either implement a preview system, or some alternative like an instance where you could try on all MTX etc.
...

This.

The instance could be a random map where you can dress up your character and put all available skills and supports then apply all possible MTXs you want tested. Then move around and kill monsters, to check those applied MTXs in action.

I haven't checked much in depth but it seems that you cannot ask for refund for just changing your mind in New Zealand

https://www.consumer.org.nz/articles/returns-and-refunds



There seems to be no universal rule as it is in the EU that you have 2 weeks when online shopping to make a refund for no reason at all (but there are some protection for the vendor so you won't be running just lending service for 2 weeks on repeat).

But it seems like you can make the case that the quality expected is not the quality delivered and that should go through, even according to anecdotal evidence from both forum and reddit stories.

I guess the key word is to not "abuse the system" but we still have some rights when it comes to shopping for MTX.
It seems strange tho that not even after the years, still absolutely no preview button, or some grace period to test mtx out.

"

element274 wrote:

"

Jokke1989 wrote:

...
There is no preview system, and without that there are a million reasons why you would want a refund on an item, and I feel like you should either implement a preview system, or some alternative like an instance where you could try on all MTX etc.
...

This.

The instance could be a random map where you can dress up your character and put all available skills and supports then apply all possible MTXs you want tested. Then move around and kill monsters, to check those applied MTXs in action.

I suggested years ago to have not only a preview system for mtx but also a way to look at your char (with various items equippable from your stash) in the character-selection-screen................nothing so far...

"

Marxone wrote:

I haven't checked much in depth but it seems that you cannot ask for refund for just changing your mind in New Zealand

https://www.consumer.org.nz/articles/returns-and-refunds



There seems to be no universal rule as it is in the EU that you have 2 weeks when online shopping to make a refund for no reason at all (but there are some protection for the vendor so you won't be running just lending service for 2 weeks on repeat).

But it seems like you can make the case that the quality expected is not the quality delivered and that should go through, even according to anecdotal evidence from both forum and reddit stories.

I guess the key word is to not "abuse the system" but we still have some rights when it comes to shopping for MTX.
It seems strange tho that not even after the years, still absolutely no preview button, or some grace period to test mtx out.

Well, even so, they should still offer their customers the option to refund (more than once).
You could argue that it makes them more money, but I would actually think it's the opposite.
When you are scared if a MTX will look bad on your character (knowing that there is no way to preview it and possibly not get a refund) you are more likely to spend less money. And if you get a refund in points they will keep your money regardless.
And it's in their interrest to keep their customers happy, so that they are more likely to spend more money when a new league drops.

"

Jokke1989 wrote:

"

Marxone wrote:

I haven't checked much in depth but it seems that you cannot ask for refund for just changing your mind in New Zealand

https://www.consumer.org.nz/articles/returns-and-refunds



There seems to be no universal rule as it is in the EU that you have 2 weeks when online shopping to make a refund for no reason at all (but there are some protection for the vendor so you won't be running just lending service for 2 weeks on repeat).

But it seems like you can make the case that the quality expected is not the quality delivered and that should go through, even according to anecdotal evidence from both forum and reddit stories.

I guess the key word is to not "abuse the system" but we still have some rights when it comes to shopping for MTX.
It seems strange tho that not even after the years, still absolutely no preview button, or some grace period to test mtx out.

Well, even so, they should still offer their customers the option to refund (more than once).
You could argue that it makes them more money, but I would actually think it's the opposite.
When you are scared if a MTX will look bad on your character (knowing that there is no way to preview it and possibly not get a refund) you are more likely to spend less money. And if you get a refund in points they will keep your money regardless.
And it's in their interrest to keep their customers happy, so that they are more likely to spend more money when a new league drops.

Yes, and exactly why I haven't paid a single dime in last year and a half, there is no QoL in MTX shopping.

a preview system would cost money to develop and loss of revenue for people who buy mtx and forget about it due to the current system.

sadly the one in charge of marketing has tunnel vision and doesn't understand how QOL features like previews will create more sales instead of the screw customers and get money now feature. They bank on the fact that most their supporters , support blindly.

GGG is not the same company it was a few years ago, and it only gets worse each day. Don't expect QOL changes that do not guarantee them to make more money.

Over 4 years later
This is still needed

Bought some boot skin today
And the blue just doens't fit with any other blues I have
Would probably be a good idea to make colors fit well together (blues with other blues etc) since there's no dye system

Here's hoping this will be improved in PoE 2

a lot of "one time" help provided by support sometimes is more than just one time, but probably due to their SOP's they're required to mention its one time only to prevent abuse.

usually they're a helpful bunch who help out whenever possible.

10/10 support

but yeah

+1 we need a preview option

imo we should get easy refunds (like 2-3) every new season, however thse should only be usable a limited amount of time after the buy (atleast 24h and at max 2 weeks i would say)