support email estimated

is there a huge mass on support mails right now?

sincerely
Last bumped on Jan 3, 2025, 7:23:53 PM
We are currently experiencing some delays due to a large number of requests. Please be assured if you have contacted us at support@grindinggear.com we will be in touch as soon as we can. :)
thank you very much for the fast answer :)
Waiting like over 70 hours now, it’s getting a bit annoying, because I really want to play the game.
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blackspellofdestrvction wrote:
Waiting like over 70 hours now, it’s getting a bit annoying, because I really want to play the game.


noone knows how long the queue is or how long it will take before it's your turn.

However depending where in the world you are located / what e-mail provider you have, I have made this thread about a point I and others have raised with GGG before -->
https://www.pathofexile.com/forum/view-thread/3362368
I'm waiting for several hours too, and i can't play the game because my account is locked... Can't get any answer from the staff
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Luizinho123 wrote:
I'm waiting for several hours too, and i can't play the game because my account is locked... Can't get any answer from the staff


you will have to wait until it's your turn in the queue and that's not a matter of "hours" at the moment.
yeah, sadly its a matter about days
still nothing @Will_GGG
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blackspellofdestrvction wrote:
still nothing @Will_GGG


did you send to support@grindinggear.com ?

Maybe a GGG MOD can check the ticket queue and confirm mail was recieved correctly ?

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