Technical Support (Path of Exile 1) - Frequent crash to desktop; Event viewer points to KERNELBASE.dll as faulting module (Windows 10) - Forum

Hello, Like some others, I've been having a problem with the Path of Exile client crashing quite frequently in recent times. I will attempt to provide as much relevant information as possible, with the hope that it helps either fellow players or developers in determining the root cause and finding a solution. Describing the nature of the crash • Client hangs momentarily during gameplay and crashes to desktop • No error message is shown (in-game or by the OS) before or after crashing • No particular gameplay action seems to correlate with crashing: • It happens while in town, in hideout, during mapping and in boss zones • As far as I can tell it does not happen while the client isn't in focus (e.g. tabbed out) • It may happen when issuing a character move action (left-clicking to move), but I'm unsure because we're almost always moving • Crashing seems to be unaffected by how long the client's been open - I had some crashes several minutes in, others several hours in • Crashes have been rising in frequency for me lately; I'm not confident enough to point to a particular patch, but Windows' event viewer tracks 19 of them across the past week (all 19 are indeed versions of the same PathOfExile.exe crash): Things I tried Not much. I've updated my GPU drivers, done a system reboot, and that's it. I'm led to believe that this issue affects a very small percentage of setups and ultimately will need to be fixed in the game client, so I hope that reports like this can help advance that. PC specs I'm running Windows 10 Education (version 22H2; OS build 19045.5131). I play Path of Exile with the standalone client. Exporting my hardware info with the NVIDIA app, but if there's a more preferable way to share this please let me know: " NVIDIA system information report created on: 11/26/2024 12:53:34 NVIDIA app version: 11.0.1.163 Operating system: Microsoft Windows 10 Education, Version 10.0.19045 DirectX runtime version: DirectX 12 Driver: Game Ready Driver - 566.14 - Tue Nov 12, 2024 CPU: AMD Ryzen 9 5900X 12-Core Processor RAM: 32.0 GB Storage (3): SSD - 931.5 GB,SSD - 931.5 GB,+1 more Graphics card GPU processor: NVIDIA GeForce RTX 3080 Direct3D feature level: 12_1 CUDA cores: 8704 Graphics clock: 1710 MHz Resizable bar: No Memory data rate: 19.00 Gbps Memory interface: 320-bit Memory bandwidth: 760.08 GB/s Total available graphics memory: 26578 MB Dedicated video memory: 10240 MB GDDR6X System video memory: 0 MB Shared system memory: 16338 MB Video BIOS version: 94.02.42.00.d4 IRQ: Not used Bus: PCI Express x16 Gen4 Device ID: 10DE 2206 87AA1043 Part number: G132 0030 Display (2): DELL S2721DGF Resolution: 2560 x 1440 (recommended) Refresh rate: 165 Hz Desktop color depth: Highest (32-bit) Display technology: G-SYNC Compatible HDCP: Supported Display (1): DELL S2721DGF Resolution: 2560 x 1440 (recommended) Refresh rate: 165 Hz Desktop color depth: Highest (32-bit) Display technology: G-SYNC Compatible HDCP: Supported Crash details from Event Viewer In order to provide a comprehensive level of detail, I will list several entries from the aforementioned Application Error category. Many of the crashes (18 out of 19 in the past week) point to KERNELBASE.dll (which is part of the OS) as the faulting module causing the application to crash. Some samples attached: Spoiler " Faulting application name: PathOfExile.exe, version: 0.0.0.0, time stamp: 0x673efbe3 Faulting module name: KERNELBASE.dll, version: 10.0.19041.5131, time stamp: 0x011921da Exception code: 0xe0000001 Fault offset: 0x000000000003b699 Faulting process id: 0x2314 Faulting application start time: 0x01db3f9881a3a803 Faulting application path: C:\Games\Path of Exile\PathOfExile.exe Faulting module path: C:\Windows\System32\KERNELBASE.dll Report Id: c9d5b6e7-ec47-47ae-854a-48010ff74bb1 Faulting package full name: Faulting package-relative application ID: " Faulting application name: PathOfExile.exe, version: 0.0.0.0, time stamp: 0x673c1eef Faulting module name: KERNELBASE.dll, version: 10.0.19041.5131, time stamp: 0x011921da Exception code: 0xe0000001 Fault offset: 0x000000000003b699 Faulting process id: 0x5bf0 Faulting application start time: 0x01db3c001a5690b9 Faulting application path: C:\Games\Path of Exile\PathOfExile.exe Faulting module path: C:\Windows\System32\KERNELBASE.dll Report Id: 91c5c016-beae-4ae9-82a9-396143de818f Faulting package full name: Faulting package-relative application ID: The remaining crash does not fault KERNELBASE.dll: Spoiler " Faulting application name: PathOfExile.exe, version: 0.0.0.0, time stamp: 0x6736f634 Faulting module name: PathOfExile.exe, version: 0.0.0.0, time stamp: 0x6736f634 Exception code: 0xc0000005 Fault offset: 0x0000000000d2d89e Faulting process id: 0x7ec8 Faulting application start time: 0x01db3aa519eb4655 Faulting application path: C:\Games\Path of Exile\PathOfExile.exe Faulting module path: C:\Games\Path of Exile\PathOfExile.exe Report Id: 7c287806-fd98-4047-ba38-6fecb2414a3d Faulting package full name: Faulting package-relative application ID: Going back past the 19 crashes from the past week, I spotted a few other instances of crashes that fault previous versions of KERNELBASE.dll (presumably from past OS updates). Some examples include: Spoiler " Faulting application name: PathOfExile.exe, version: 0.0.0.0, time stamp: 0x67282d05 Faulting module name: KERNELBASE.dll, version: 10.0.19041.4957, time stamp: 0xc5225d0f Exception code: 0xe0000001 Fault offset: 0x000000000003b699 Faulting process id: 0xff8 Faulting application start time: 0x01db32ae58f879be Faulting application path: C:\Games\Path of Exile\PathOfExile.exe Faulting module path: C:\Windows\System32\KERNELBASE.dll Report Id: 224310af-68cb-484a-91cc-b2e16088b0d8 Faulting package full name: Faulting package-relative application ID: " Faulting application name: PathOfExile.exe, version: 0.0.0.0, time stamp: 0x66c669f4 Faulting module name: KERNELBASE.dll, version: 10.0.19041.4842, time stamp: 0xe6d00f33 Exception code: 0xe0000001 Fault offset: 0x000000000003b699 Faulting process id: 0x76f0 Faulting application start time: 0x01db05ab6fe9032f Faulting application path: C:\Games\Path of Exile\PathOfExile.exe Faulting module path: C:\Windows\System32\KERNELBASE.dll Report Id: baef4afb-bb3a-4f59-9e86-a16d3f7b468d Faulting package full name: Faulting package-relative application ID: With that said, more than one of those past crashes don't fault KERNELBASE.dll and instead originate in the Path of Exile client. Some examples include: Spoiler " Faulting application name: PathOfExile.exe, version: 0.0.0.0, time stamp: 0x66f33208 Faulting module name: PathOfExile.exe, version: 0.0.0.0, time stamp: 0x66f33208 Exception code: 0xc0000094 Fault offset: 0x0000000000d29f70 Faulting process id: 0x11c0 Faulting application start time: 0x01db2d00e709a513 Faulting application path: C:\Games\Path of Exile\PathOfExile.exe Faulting module path: C:\Games\Path of Exile\PathOfExile.exe Report Id: f191da81-fdd2-4337-9d77-a8df7e576972 Faulting package full name: Faulting package-relative application ID: " Faulting application name: PathOfExile.exe, version: 0.0.0.0, time stamp: 0x66f33208 Faulting module name: PathOfExile.exe, version: 0.0.0.0, time stamp: 0x66f33208 Exception code: 0xc0000005 Fault offset: 0x0000000000ec6c74 Faulting process id: 0x9818 Faulting application start time: 0x01db238ca3abd940 Faulting application path: C:\Games\Path of Exile\PathOfExile.exe Faulting module path: C:\Games\Path of Exile\PathOfExile.exe Report Id: 381f145c-a6e0-48dc-89dd-2fc84a195fa1 Faulting package full name: Faulting package-relative application ID: " Faulting application name: PathOfExile.exe, version: 0.0.0.0, time stamp: 0x66f33208 Faulting module name: PathOfExile.exe, version: 0.0.0.0, time stamp: 0x66f33208 Exception code: 0xc0000005 Fault offset: 0x0000000000d4fe15 Faulting process id: 0xa1c4 Faulting application start time: 0x01db1a38f2aa1bb5 Faulting application path: C:\Games\Path of Exile\PathOfExile.exe Faulting module path: C:\Games\Path of Exile\PathOfExile.exe Report Id: bf59605b-f61a-49b4-8eb0-bf9986bfd3e0 Faulting package full name: Faulting package-relative application ID: Conclusion Thank you for taking the time to review my report. I hope it's helpful, and I'm very keen to provide more relevant information from other sources if needed. Please let me know if I can assist in any way. Cheers! -Icy Send me your deer-related inquiries! Last bumped on Dec 3, 2024, 9:02:20 AM	Posted by IcyRespawn#5598 on Nov 26, 2024, 6:41:33 AM Quote this Post
i have the same issue... its always KERNELBASE.DLL but i have no solution :-(. My Hope the coding from poe II is completly different....	Posted by Meltis#0003 on Nov 26, 2024, 1:37:33 PM Quote this Post
Same, KERNELBASE.dll has crashed the game 6 times in the last 24 hours and 17 times in the past week.	Posted by Z3Ngg#1832 on Nov 26, 2024, 4:36:54 PM Quote this Post
I'm also getting this a lot, starting this past week. Upwards of 15 crashes in the past hour. It seems to be better running lower level maps. Windows Event Viewer shows the same KERNELBASE.dll, but also a libcef.dll on a much smaller number of errors. I'm running the same NVIDIA driver as OP, Game Ready Driver 566.14. Edit: Downgrading NVIDIA driver to the previous version seemed to work. No crashes today. Last edited by 1_sintheta#1394 on Nov 28, 2024, 12:16:05 AM	Posted by 1_sintheta#1394 on Nov 26, 2024, 5:23:29 PM Quote this Post
Also seeing similar issues on a fresh install of Windows 11 23H2 (in case this was somehow related to the 24H2 issues, which it seems not) and nVidia Game Ready 566.14 Driver. Prior to clean installing Windows earlier today was having the same problem on nvidia 566.14 drivers and hard system locks that required powering off and restarting to correct on 561.09 drivers. The game has been crashing like this since the Necro Settlers update for me.	Posted by Raptr24#1329 on Nov 26, 2024, 8:59:53 PM Quote this Post
Check your Nvidia App and turn off any RTX features, then report back. Also, please share your exact power supply model, as it could be a problem with power delivery. You have a 3080; the higher 30-series cards experience high transient spikes, which can lead to instability or downright system failure (kernel-power errors). I had a 3080 in the past myself. https://www.youtube.com/watch?v=WlyVf34_TiI ----------------------------- Windows 11, 9800X3D, RTX 4080, 32GB DDR5-6000 CL30, 7000MB/s SSD, 850W, 3840x2160p @120Hz [Removed by Support]	Posted by BaumisMagicalWorld#0673 on Nov 27, 2024, 5:19:50 PM Quote this Post
" BaumisMagicalWorld#0673 wrote: Check your Nvidia App and turn off any RTX features, then report back. Also, please share your exact power supply model, as it could be a problem with power delivery. You have a 3080; the higher 30-series cards experience high transient spikes, which can lead to instability or downright system failure (kernel-power errors). I had a 3080 in the past myself. Thank you for the advice. The only feature I'm using from Nvidia App is ShadowPlay (game recording), but I consider it necessary. Turning it off would not be an acceptable solution. My power supply is a ROG-STRIX-1000G. It could be a more general problem with power delivery, but so far it manifests itself only when playing Path of Exile and not any other games. This has also not been an issue in the past - it started happening often only in the past couple of weeks or so, which makes me believe it's more likely software-originated. Send me your deer-related inquiries!	Posted by IcyRespawn#5598 on Nov 28, 2024, 5:19:27 AM Quote this Post
You could try two command line tools from Microsoft to repair Windows. Dism.exe sfc /scannow Here is the link with some explanation: https://support.microsoft.com/en-us/topic/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system-files-79aa86cb-ca52-166a-92a3-966e85d4094e	Posted by DuneProbotector#7552 on Nov 28, 2024, 2:45:09 PM Quote this Post
" DuneProbotector#7552 wrote: You could try two command line tools from Microsoft to repair Windows. Dism.exe sfc /scannow Here is the link with some explanation: https://support.microsoft.com/en-us/topic/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system-files-79aa86cb-ca52-166a-92a3-966e85d4094e Thank you for the advice. According to this tool my OS is fine - no integrity violations were found. Send me your deer-related inquiries!	Posted by IcyRespawn#5598 on Nov 28, 2024, 5:01:17 PM Quote this Post
I have also been chasing this error for months. Performed clean install, updated literally every driver through device manger, chipset drivers, bios updated, permission issues on folders, Memtest86 on RAM, and nothing works. Tried other games and no issues after days of gaming. Seems to be no rhyme or reason and can happen while mapping or just sitting idle in your hideout. I have a 5800x3D with a RTX 3090, and I am really really hoping this does not happen with POE2. Last edited by Xfactor42985#7799 on Nov 29, 2024, 3:28:28 PM	Posted by Xfactor42985#7799 on Nov 29, 2024, 3:26:06 PM Quote this Post