POE 2 Complete PC Freeze while loading screen

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interbeing#5112 wrote:

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drx#8804 wrote:

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GitGudEZ#3382 wrote:

Is there an option to refund this and all the stash tabs I bought? Don't have high hopes this is a high priority for them to fix -- what's likely is they will blame M$ for this.

Im at same position, would like to ask Refund but im not sure if i'll get refund for the support pack and the points i bought aswell. did someone get all refunded?

https://store.steampowered.com/eula/238960_eula_1

We don't own anything so there's nothing to refund.

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For the further avoidance of doubt, pursuant to clause 4, any rights you may have in respect of any elements or aspects of PoE (including without limitation in respect of the in-game characters and Virtual Items) are strictly limited to a personal 'licence to use' such as part of the Licence and at no time do you acquire any ownership rights in respect of such.

No recompense for bricked PCs either.

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30. Limitation of Liability: To the greatest extent permitted by law, in the event that any limitation or provision contained in these Terms of Use is held to be invalid or unenforceable for any reason and Grinding Gear Games becomes liable for any loss or damage that would otherwise have been excluded, Grinding Gear Games' maximum liability in contract, tort, equity, statute, regulation or otherwise for any loss, damages or injury directly or indirectly arising in respect of your access and use of any of the Website, Materials and Services is to be limited to $50 in New Zealand currency.

That last part does not hold in UK, EU, and some US states. I am sure it does not hold on UK and EU but I don't know which US states would allow it or not.

Basically as the software provided by GGG is doing something beyond what is expected from software it is not protected.

In addition, a contract is only valid within the confines of contract law and cannot go beyond it in terms of "power". Same reason why you cannot create Slave Contracts or Divorce documents forbidding parties from marriage afterwards. And this portion is definitely overreaching.

Personal License thing is a bit more nuanced, it does not stop EU or UK from enforcing automatic refunds within 14 days, and in case of fault there is no time limit. I do not know about US.

Like I said. Legal Team also botched this release. They should have sold MTX and then gifted the game to those who spent more than a set amount (>30$). By selling the game directly they have become exposed to many things...

I 100% believe that the marketing/business department forced this, because they could sell more packages by creating different tiers and liability wouldn't be a problem because "what is the worst that could happen?".

This all ties to that particular developer group and whoever helped them hide their faults.

Furthermore, I ask anyone who sees this message to please give a negative review for Path of Exile 2 on Steam.

Today I decided to check one way, through Process Lasso I forbid the game to use the first core of the processor (0 and 1 thread) and all day I played stable, usually I have every hour the game hangs, sometimes pc.

I understand the game overloads the processor, windows uses the first core for many system processes, because of this hangs the game or the system. This is 100% a problem with the game.

no solution yet ? I had to buy the console version to play without freezing the screen. The company has not yet commented on this? And the damage it is causing to new players. What a regrettable thing.


solution with few crashes is has NVIDIA can do a Rollback in the driver, usually the first drivers of the card launch is what I see, even so there is a problem, but with longer game time it would be less crashing and more gaming. I couldn't stand it and left for the console.

Sorry, but this is meanwhile just extremely bad customer service from GGG.

I mean, anyone who has been playing POE for a long time knows that GGG are always very quick to fix problems. Just the fact that this hasn't happened so far shows that it must be a pretty big problem.

But, come on - not a single concrete word about this problem for a month now?

There are two large forum topics on this subject, which alone now contain well over 6500 posts. In addition, there are countless smaller forum topics that surely contain several hundred more posts. So there are probably hundreds, if not thousands of customers who have a problem with crashes and hard freezes and are more or less unable to play the game. (I myself “crashed” and “freezed” my way through the campaign and then gave up in the endgame because on the one hand it wasn't fun and on the other I didn't want to risk damaging my hardware - even if the risk might be not too huge)

And yet GGG has nothing to say, simply nothing at all?

That's not good - not good at all!

Still having the issue, PC crashes on loading screen, needing a hard reboot.

Any updates GGG?
What is the progress on this issue?

hope it will be fixed soon...cant even do the campain and iam tired of the freezes...done playing till fixed -_-
GL GGG u have abig work ahead...good game ahead

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LuckyLeshky#7580 wrote:

hope it will be fixed soon...cant even do the campain and iam tired of the freezes...done playing till fixed -_-
GL GGG u have abig work ahead...good game ahead

100% agreed...Stopped playing over a week ago due to this issue; afraid it would damage my machine.

Hope there is some type of resolution soon or at a minimum some type of update/communication.

Not sure if it was listed here or on reddit, but what has been working for me is turning off "Engine Multithreading" in the graphics options of the game EVERY time you need to load. VERY annoying the do this, but I haven't had any crashes since I started.

Leaving it off unfortunately is a massive performance hit.

Freezin every time I go to some town or different maps. Please fix this.

NVIDIA 4060
5600g
32gb RAM