Help and Information - Lost my Early access - Forum

This can hapen okay, but no reponse from the Support or anything is annoying	Posted by Yxnnik#6187 on Dec 25, 2024, 4:54:25 PM Quote this Post
Hey, Exiles. Unfortunately, we aren't able to assist with this issue over the forums. Please contact us at support@grindinggear.com so we can look into this with you. Be sure to include your Path of Exile account name (including four-digit discriminator) as well as the names of a few of your characters so that we are best able to look into things with you. If you obtained your early access through purchasing one of the Early Access packs, please also include the transaction ID of the purchase. This can usually be found alongside your receipt of payment provided to you by the payment processor you used. If you obtained your early access by redeeming a key, then the key's status may have been revoked if the original purchase was refunded or charged back. If this is the case, you may want to reach out to whoever you received the key from to check with them regarding the validity of your key.	Posted by Jacob_GGG on Dec 25, 2024, 5:00:25 PM Grinding Gear Games Quote this Post
Hello Jacob, thanks for your reply. I already sent a mail and added the information you need. Maybe you can check. :D Thank you for helping. LG Yannik	Posted by Yxnnik#6187 on Dec 25, 2024, 5:25:21 PM Quote this Post
" Jacob_GGG wrote: Hey, Exiles. Unfortunately, we aren't able to assist with this issue over the forums. Please contact us at support@grindinggear.com so we can look into this with you. Be sure to include your Path of Exile account name (including four-digit discriminator) as well as the names of a few of your characters so that we are best able to look into things with you. If you obtained your early access through purchasing one of the Early Access packs, please also include the transaction ID of the purchase. This can usually be found alongside your receipt of payment provided to you by the payment processor you used. If you obtained your early access by redeeming a key, then the key's status may have been revoked if the original purchase was refunded or charged back. If this is the case, you may want to reach out to whoever you received the key from to check with them regarding the validity of your key. if my key has been revoked and i buy a new one do i still keep my original character?	Posted by Mikkelwurtz#3446 on Dec 25, 2024, 6:36:06 PM Quote this Post
We are trying to reach to you via email,but we got no answers, that s why we write in forums.I sent another email maybe this time it will work 🫢	Posted by bulbucel#0323 on Dec 26, 2024, 2:52:49 AM Quote this Post
Bump. Same problem here. Waiting for support answer.	Posted by Misopogon#4916 on Dec 26, 2024, 3:23:51 AM Quote this Post
" Mikkelwurtz#3446 wrote: " Jacob_GGG wrote: Hey, Exiles. Unfortunately, we aren't able to assist with this issue over the forums. Please contact us at support@grindinggear.com so we can look into this with you. Be sure to include your Path of Exile account name (including four-digit discriminator) as well as the names of a few of your characters so that we are best able to look into things with you. If you obtained your early access through purchasing one of the Early Access packs, please also include the transaction ID of the purchase. This can usually be found alongside your receipt of payment provided to you by the payment processor you used. If you obtained your early access by redeeming a key, then the key's status may have been revoked if the original purchase was refunded or charged back. If this is the case, you may want to reach out to whoever you received the key from to check with them regarding the validity of your key. if my key has been revoked and i buy a new one do i still keep my original character? I am also interested. If my key has been revoked, can i buy the game again and will i keep my characters?	Posted by darulis09#3981 on Dec 26, 2024, 6:05:14 AM Quote this Post
I'm afraid we're currently expecting delays responding to players emails due to the launch of Path of Exile 2 Early Access. One of our team will get back to you regarding this via email as soon as possible.	Posted by Drew_GGG on Dec 26, 2024, 6:06:15 AM Grinding Gear Games Quote this Post
Same problem here.	Posted by chainsawii#0786 on Dec 26, 2024, 8:38:07 AM Quote this Post
I got a reply from them if you did nt get any reply yet.They told me that if we got a key from a third party they can t do anything and we need to pay again from the official site.The good news is,we re not gonna lose anything,not a single progress,not a single character.	Posted by bulbucel#0323 on Dec 26, 2024, 4:24:36 PM Quote this Post