URGENT: Locked Account.

I'll give you the answer from support to save your time:

- You wasted your time
- You won't get your items back
- The hacker is still not blocked/banned.
- Change your passwords
- Scan for Malware (I did find nothing)
- Do not use any 3rd Party software (overlay, exile exchanged, etc)
- Do NOT contact support if you want to keep playing.

"

kikoun001#7088 wrote:

I got this issue right now. This is my first experience with this company. And to be honest, this is not a good look on them.

They need to sort this thing out really quickly. We paid for early access to play the game early and to beta test in order to know in game bugs but not this licensing issue.

This involves OUR money that we paid for the game, this company needs to fix this ASAP as many people are already experiencing this issue.

Same here. I don't think they really grasp how something like this can really turn an otherwise supportive and enthusiastic community against them. People might not be making an issue of it now but once this starts happening to enough people it will grow exponentially.

"

kebap#3699 wrote:

I'll give you the answer from support to save your time:

- You wasted your time
- You won't get your items back
- The hacker is still not blocked/banned.
- Change your passwords
- Scan for Malware (I did find nothing)
- Do not use any 3rd Party software (overlay, exile exchanged, etc)
- Do NOT contact support if you want to keep playing.

Really sucks to see that you got hacked, how are you so sure? You can see your account on trade or something?

I was going through cruel at act 2 and as I started taking old rares from my stash into inventory to disenchant I got kicked from the game and locked out.

Wonder if that had anything to do with it?

So confusing and frustrating to not know what on earth is going on with all this.

"

PVTParts#2167 wrote:

Really sucks to see that you got hacked, how are you so sure? You can see your account on trade or something?

I was going through cruel at act 2 and as I started taking old rares from my stash into inventory to disenchant I got kicked from the game and locked out.

Wonder if that had anything to do with it?

So confusing and frustrating to not know what on earth is going on with all this.

Searched for my amulet that was stolen. Found someone selling it on trade. Searched their account for other sales they have. Found all my gear and stolen goods from stash.

Posted the search here in the forums. Support removed my post. Protects the identity of the Hacker. Set my account "On Probation" because I asked them to block him from selling my stuff. Locked me out of my account for "safety" reasons AFTER I scanned for malware and changed my passwords. Then ask me to do this again. Now I'm waiting without a response.

this is what happens when china owns your company