Customer Support Update

Game is outstanding, just fix the crash between map loading so we can play it accordingly please

nearly 2 months waiting :((

你们除了删除我的留言还能做点什么？真为你们感到可悲

I just want to get my POE 2 artbook, it will be almost 2 months since I upgraded to the Liberator of Wraeclast, and I don't get any response since December.

Just stating the obvious: POE2 is big enough to justify a global expansion like Larian did.

You miss out on many talents in asia, europe and america because moving to new zealand for work is a huge prize...

Please help me get my money, I don't want to play your game anymore, give me back the $30, you bunch of liars.

Someone, please respond to me already. It has been 12 days since I contacted support. No one has replied. Total ignorance. Are you scamming me?

Wow so i got punished for following up with an email that i did not receive a reply to for over a week?!?! That is kool. I just want to be clear, I love the game and i really really want my sick ass Merch! That i spent a Jagillian dollhairs on!

so someone replied on POE's tweet about support response delay abt 1hr ago:

"I stupidly brought 2 delerium stash tabs in error, emailed support, was responded to and refunded within 24 hours. I have zero complaints. :) You guys rule."

^now, i have no idea this 24hrs was the latest 24hrs or not

sure u guys still have a lot of emails, but those of us like me (currently poe2 account locked for 1 month) or more, u guys really expect us to fully believe that u guys have not yet seen our email or ticket?

at this point, i think u guys are either stalling because u guys still dont know how to proceed with this issue despite all the infos given in the email, not trusting us fully or cannot proceed because thrs a bigger issue at hand no resolved.

this situation is really getting on my nerves. this game was in usd, in my country, i had to pay more due to currency exchange. i am still waiting for a resolution. I did not send follow up emails after my last reply and the last support reply was 10 days ago. - akatsuki_wei#5715

so are u guys not replying me at all because im still stuck in this ridiculous queue or there are just no solutions to our issues yet?

if there were accounts hacked or unauthorized ea keys purchased (and refunded), locked and unlocked, can u guys show some proof?

Waiting since dec19, still no answers. But somehow people get their problems fixed in 24hours, so you choose or what is this?