Regarding the full system freeze (Windows 11 24H2) Important!

Hello GGG,

I will post this in both early access and PoE 1 bug report forum, to make sure that you see it, and because I think it's the same issue in both games.

So about that full system freeze.. I am currently playing PoE 1 and I have the EXACT same problem after the Windows 11 24H2 update.
Sometimes when I go into a loading screen (only loading screens!) my whole PC will freeze.
It freezes with sound (even "live" sound from discord communication), image, everything freezes.. nothing to do but hard reboot the PC.

From what I have checked in the event viewer, every time this happens, the last event on my pc is ALWAYS something to do with Windows Hyper V which is something used for virtual machines (which I am not using). It tells me to disable hyper threading to avoid this problem.

The exact wording in the event viewer:

"The hypervisor did not enable mitigations for side channel vulnerabilities for virtual machines because HyperThreading is enabled. To enable mitigations for virtual machines, disable HyperThreading."

And to emphasize, this is every time! after at least 6-7 freezes that require a rebot and with no other events even close to the time of the crash.
I have reported this to microsoft as well with urgency but who knows whether or not they see it fast.

I do not know if this will help in your search, I just thought it was "funny" that it also happens in PoE 1 in the exact way you are describing it about PoE 2 (haven't played PoE 2 for a month, so not sure if it's the exact same freeze).

I hope this is helpful and the issues will get fixed in both PoE 1 and 2 !!

I can confirm that I have the same symptoms with occuring of Hyper V before freezing of PC.
First i thought it was nvidia driviers problem but its not because when i reverted them the system still freezes. Changing rendering also does nothing.
My game setting are:
- Rendering Vulkan/DX12;
- Triple buffering enabled;
- most of detail setting i left default
- Resolution 3440x1440 with no upscale, windowed fullscreeen
- also i use 2 monitors and i think the problem always occured when i watched something on other monitor(but it might be a coincidance). While loading instance the CPU load spikes to 100% and pc freezes

Pc spec:
cpu 5800x3d
gpu RTX 4080
RAM 32GB
i have game on SSD

Just reeinstalled poe 1, and its happening to me too, i have windows 11 aswell. i Hope they can give us some info on how to solve it.

Same for me. They should bring the fix they did for PoE2.

Same crash occurs for my system. Windows 11 24H2, 9800x3d, 4080 super

Hey all, I was having dozens of crashes per hour in PoE1 on Win 11 24H2.

Fixed.

I toggled the graphics Renderer from DX11 to DX12 in the Graphics Options menu. 0 crashes since.

Also, in Windows Graphics Settings, you can disable HDR which seems to help not just PoE1, but many games that are crashing due to 24H2. Search: 24H2 game crash for more info.

Same problems here. I even had a microsoft technician have a look in my pc (not an indian scammer, i actually booked a it guy on microsoft.com, you can do the same) He tried many things. seems it is deeply rooted in the 24h2, he could not fix it.

Changing from dx11 to dx12 does not matter, on my pc it crashed on both of them + d11 lags horribly on the 7800X3D + RTX 3090 combo.

All in all either fresh load the 23h2 version... or deal with it. Microsoft kas released numerous updates on the 24h2 version with no fix to this problem, they are as incompetent as we are :D the problem has been known for 4 months with no fix. :( sad..

How about an update GGG? This has been going on WAY too long

It isnt on GGG's end. its a Windows fuck up.

played 45 mins in the event, then same freeze as in poe 2, cya until fixed