Hard crashing PC locks up

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Cainrith#2807 wrote:

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Samziba#5212 wrote:

Waiting for a fix as well, haven't been playing since December 19th'ish, and i do really want to play, so that sucks. :/

Anyhow, i don't understand why this forum is so hostile, its early access/beta, and they have acknowledged the issue, and stated that they are working on it.

In case for anyone who have missed it and wondering why people who are experiencing this issue are disillusioned:

1) GGG have tried to shift the blame to Windows 11 24H2. This was the start of the bad blood because at that point everyone knew that this issue was prevalent across all OS.

2) GGG did not check dxdiags they were sent to, in cases such as mine we couldn't even send a DM to GGG because apparently those who did not finish ACT 1 or reach level 25 cannot send DMs. Who can reach those while hard crashing? Reckless ones who got lucky.

3) GGG did not acknowledge the issue during the three hour stream. Instead they mentioned a single crash to desktop and tried to pass as if that was the only crash. This was the point where everyone felt abandoned.

4) Streamers who have been talking about being on customer's side etc. and have been vocal about far minor issues are completely silent when it comes to this hard crash. This unnatural silence makes people think that GGG knew about the issue and ensured their silence.

5) GGG have still not put up a warning on Steam or here about how hard crashes are harmful to your PC.

6) GGG is still not explaining what went wrong.

7) GGG still is not communicating with its customers. They should have pinned these two threads to the top and put a support member just for this issue where they answer and keep on communicating with the customers.

That's why, once again I ask anyone who encounters this problem to please give a negative review for Path of Exile 2 on Steam in a detailed and informative manner so that others will be made aware of the issue.

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progz#0244 wrote:

Unable to play without freezing/locking up/restarting my PC.

PC: https://pcpartpicker.com/list/Fyvq3w
CPU: 9800x3D

Windows 11 Home 24H2
OS Build: 26100.2605

I keep getting hard lock ups/freezing/restarting of my entire PC. This is the only games that does this with my PC. It is not an overheating issue or anything. There is a huge poe forum about this issue as well: https://www.pathofexile.com/forum/view-thread/3594126

edit:

1/16/2025

Now able to play with the latest update 0.1.1

Windows 11 24H2
OS Build: 26100.2894

AMD Ryzen 7 9800x3D
64gb of RAM DDR5-6000
Nvidia 4090
obviously using a m.2 ssd

I have been using the Dec 5 nvidia driver version 556.36

My motherboard is the MSI x870 tomohawk and it is on the latest BIOs update.

edit: After playing for a total of 4 hours of gameplay... my game crashed while loading a new map and made my computer blue screen. I guess its not fixed...

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ElfBoy#4652 wrote:

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cursorTarget#1174 wrote:

So nobody willing to make a photo of PoE 2 threads in System Informer at a time of freeze? So many crashes and people are too lazy to reveal a little bit more info about what's happening inside the PoE? Well... Let's continue to cry.

With it being so easy one wonders why you have not already done this?

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Xypha#3760 wrote:

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Cainrith#2807 wrote:

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Samziba#5212 wrote:

Waiting for a fix as well, haven't been playing since December 19th'ish, and i do really want to play, so that sucks. :/

Anyhow, i don't understand why this forum is so hostile, its early access/beta, and they have acknowledged the issue, and stated that they are working on it.

In case for anyone who have missed it and wondering why people who are experiencing this issue are disillusioned:

1) GGG have tried to shift the blame to Windows 11 24H2. This was the start of the bad blood because at that point everyone knew that this issue was prevalent across all OS.

2) GGG did not check dxdiags they were sent to, in cases such as mine we couldn't even send a DM to GGG because apparently those who did not finish ACT 1 or reach level 25 cannot send DMs. Who can reach those while hard crashing? Reckless ones who got lucky.

3) GGG did not acknowledge the issue during the three hour stream. Instead they mentioned a single crash to desktop and tried to pass as if that was the only crash. This was the point where everyone felt abandoned.

4) Streamers who have been talking about being on customer's side etc. and have been vocal about far minor issues are completely silent when it comes to this hard crash. This unnatural silence makes people think that GGG knew about the issue and ensured their silence.

5) GGG have still not put up a warning on Steam or here about how hard crashes are harmful to your PC.

6) GGG is still not explaining what went wrong.

7) GGG still is not communicating with its customers. They should have pinned these two threads to the top and put a support member just for this issue where they answer and keep on communicating with the customers.

That's why, once again I ask anyone who encounters this problem to please give a negative review for Path of Exile 2 on Steam in a detailed and informative manner so that others will be made aware of the issue.

No, because when i roll back to 23h2 i can play, its only on 24h2 for me, GGG are trying, no one forced you to keep risking your HW with crashes. shit happens.
this is a tough one to trace if it is just poe2 (not convinced it is) because no error logs are produced from a system hardlock of this type. its hard to reproduce and its hard to trace the cause without a log.
for me personally, it seems to happen only when doing something in a browser like youtube or twitch, (and lets be real, thats the normal gaming state for most ppl today) close that and its really rare to crash. if i had to guess there is some memory violations occuring cause it to lock.
but you know, instead of grabbing your pitchfork and making demands of others to do the same, just describe as best you can what happens, then play something else or go touch grass you entitled ass and have patience, debugging with no error log is difficult af.

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Xypha#3760 wrote:

did it in December direct to support, its nothing useful, the programme is hardlocked, didn't even get to show the error cuz its frozen, not sure what ppl dont get about HARDLOCKED, not jsut the game, its EVERYTHING