POE 2 Complete PC Freeze while loading screen

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StragusPoE#7529 wrote:

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Cainrith#2807 wrote:

This is not a Windows issue.

Yes, it's a Windows issue. There can be PoE bugs that would make the game freeze or stop responding. Oh, I'm sure there are quite a few of these, it's Early Access after all.

But the operating system freezing completely? Yes, it's a Windows problem, it's a Windows bug.

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Cainrith#2807 wrote:

This part of your sentence is a complete and utter lie:
"No no, this is just a software problem, it's not going to damage the hardware."

I don't know why you are trying to harm other people but stop this behaviour.

If you were simply misinformed then you can educate yourself by reading this I'm copy-pasting from my old reply:

That is quite a stretch, congratulations. You are basically saying that any power cut to a computer is damaging the hardware.

And it's not going to damage the software either, unless said software has also bugs (which is possible, this is Windows). File systems have journaling, and properly written software will update files in a manner that is safe if interrupted at any point by a power cut (write()/fsync()/rename()/fsync(), etc.).

I'm not going to respond to every statement, but there's no need to be condescending in your peculiar crusade to claim that GGG is damaging people's hardware (programmer for the past 20 years here, plenty of CUDA/Vulkan, some contributions to the Linux kernel and system libraries, etc.).

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DomzyPrivs#5120 wrote:

This just shows you do not understand the issue. The operating system is freezing because POE is taking all available cores at full capacity, not leaving any resources for windows, which is causing OS crashes among win 10, win 11, and linux users.

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StragusPoE#7529 wrote:

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DomzyPrivs#5120 wrote:

This just shows you do not understand the issue. The operating system is freezing because POE is taking all available cores at full capacity, not leaving any resources for windows, which is causing OS crashes among win 10, win 11, and linux users.

We aren't in the era of Windows 3.1 and cooperative multitasking, where a process would hog a CPU until it decided to release it. Modern operating systems are built on preemptive multitasking, where the kernel perform task switching at any time on the threads of a process, to run whatever it wants on the CPU cores.

Yes, the threads are probably all spinning within the kernel (after a syscall), and for some reason, Windows isn't preempting them (possibly because the calls are supposed to return promptly, and yet they don't somehow). PoE might be doing something wrong, but there's still a bug in Windows.

(The Linux users who know their way around were able to kill the process, it didn't freeze their OS)

If I ever get a PoE 2 freeze on my box (Linux), I'll trace what's happening, it might perhaps give a tiny bit of insight... or even a solution: what syscalls lead to the situation, which means we could install a proxy DLL around the problematic calls to serialize them, or such.

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Laurufinwe#2616 wrote:

I fixed this issue today... it wasn't easy. Details in this forum post:
https://www.pathofexile.com/forum/view-thread/3655373

TLDR:
1) Cleaned all software bloat on machine including old games
2) Un-installed PoE2 (uninstall doesnt remove config files remove them too)
--- friend of mine in SW industry said if game was rushed the patching could have borked the client and do a fresh install from Steam
3) Uninstalled Nvidia drivers but then windows put default one on
4) Did a CLEAN install of latest nvidia drivers (not express! use custom - clean option)
5) DDR5 was showing 4800 speed. XMP/EXPO not enabled in BIOS.
--- Dont do this if you have no idea what I am talking about
6) Re-installed PoE2
---However I forgot to remove the config files as the uninstaller doesnt remove them so I booted and used Vulkan all day (I had tried Vulkan past 3 days but it did nothing). I was so happy to play without crashes I havent dared try to go back to DX12. Will try it tomorrow.

Ran all day without a single crash between loading screens, maps or anything. Even my Monk blasting frost didn't cause a single lockup either.

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Ulsarek#7159 wrote:

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Laurufinwe#2616 wrote:

I fixed this issue today... it wasn't easy. Details in this forum post:
https://www.pathofexile.com/forum/view-thread/3655373

TLDR:
1) Cleaned all software bloat on machine including old games
2) Un-installed PoE2 (uninstall doesnt remove config files remove them too)
--- friend of mine in SW industry said if game was rushed the patching could have borked the client and do a fresh install from Steam
3) Uninstalled Nvidia drivers but then windows put default one on
4) Did a CLEAN install of latest nvidia drivers (not express! use custom - clean option)
5) DDR5 was showing 4800 speed. XMP/EXPO not enabled in BIOS.
--- Dont do this if you have no idea what I am talking about
6) Re-installed PoE2
---However I forgot to remove the config files as the uninstaller doesnt remove them so I booted and used Vulkan all day (I had tried Vulkan past 3 days but it did nothing). I was so happy to play without crashes I havent dared try to go back to DX12. Will try it tomorrow.

Ran all day without a single crash between loading screens, maps or anything. Even my Monk blasting frost didn't cause a single lockup either.

You didn't fix shit. Placebo solutions is what you did.

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Zenxpowert123#0806 wrote:

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durew#3403 wrote:

Currently trying POE-Uncrasher, so far it got me passed the character selection which has been plaguing me for a few hours today.

After playing with Processor Lasso settings, I did manage to have POE terminate the process after 5 seconds of freezing up, atleast allowing me to restart POE2 without a hard PC reset, but today I kept crashing after character selection and couldn't even get into the game.

edit: Hard crashed after a few zones

EVERYONE SPAM NEGATIVE REVIEWS AND FORUM SO WE CAN GET THIS RESOLVED

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StragusPoE#7529 wrote:

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DomzyPrivs#5120 wrote:

This just shows you do not understand the issue. The operating system is freezing because POE is taking all available cores at full capacity, not leaving any resources for windows, which is causing OS crashes among win 10, win 11, and linux users.

We aren't in the era of Windows 3.1 and cooperative multitasking, where a process would hog a CPU until it decided to release it. Modern operating systems are built on preemptive multitasking, where the kernel perform task switching at any time on the threads of a process, to run whatever it wants on the CPU cores.

Yes, the threads are probably all spinning within the kernel (after a syscall), and for some reason, Windows isn't preempting them (possibly because the calls are supposed to return promptly, and yet they don't somehow). PoE might be doing something wrong, but there's still a bug in Windows.

(The Linux users who know their way around were able to kill the process, it didn't freeze their OS)

If I ever get a PoE 2 freeze on my box (Linux), I'll trace what's happening, it might perhaps give a tiny bit of insight... or even a solution: what syscalls lead to the situation, which means we could install a proxy DLL around the problematic calls to serialize them, or such.

"

Laurufinwe#2616 wrote:

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Ulsarek#7159 wrote:

"

Laurufinwe#2616 wrote:

I fixed this issue today... it wasn't easy. Details in this forum post:
https://www.pathofexile.com/forum/view-thread/3655373

TLDR:
1) Cleaned all software bloat on machine including old games
2) Un-installed PoE2 (uninstall doesnt remove config files remove them too)
--- friend of mine in SW industry said if game was rushed the patching could have borked the client and do a fresh install from Steam
3) Uninstalled Nvidia drivers but then windows put default one on
4) Did a CLEAN install of latest nvidia drivers (not express! use custom - clean option)
5) DDR5 was showing 4800 speed. XMP/EXPO not enabled in BIOS.
--- Dont do this if you have no idea what I am talking about
6) Re-installed PoE2
---However I forgot to remove the config files as the uninstaller doesnt remove them so I booted and used Vulkan all day (I had tried Vulkan past 3 days but it did nothing). I was so happy to play without crashes I havent dared try to go back to DX12. Will try it tomorrow.

Ran all day without a single crash between loading screens, maps or anything. Even my Monk blasting frost didn't cause a single lockup either.

You didn't fix shit. Placebo solutions is what you did.

I played for 5+ hours without a single incident. I couldn't run 30 minutes without a crash before. Placebo.... Get bent.