POE 2 Complete PC Freeze while loading screen
" There is a PoE bug where the loading freezes (on Windows/Linux/whatever). There's also a Windows bug where the whole operating system goes down (which is something no user land software should ever be able to cause). Does the PoE bug lead to the Windows bug? Maybe, it's quite possible. They may also be two unrelated bugs. " All right! Hey people, don't ever turn off your computer. Turning off your computer is damaging your hardware, so said Cainrith in a forum post. (It's not like people are yanking on the cable when their OS becomes unresponsive, the motherboard is shutting down gracefully with a 3 seconds power button press.) |
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Left a negative review on steam, i suggest anyone with the same issues does the same. Takes 30 seconds and if enough do it will certainly get their attention.
Great game but i cant recommend software to others that will hard crash their machines. Will happily amend review once fixed. |
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" happens for both clients |
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ARE WE REALLY GONNA GO INTO CHRISTMAS HOLIDAYS WITHOUT EVEN A SINGLE APOLOGY FROM GGG?????
MY GOD WHY ISNT THIS FIXED ALREADY????? |
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" If freezes werent enough, my game started to lag-spike every few seconds despite stable 200 fps and 5ms ping xD this is a joke... |
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Every time I CTD (which is ~3-4x/map), I refresh this thread. I feel reassured that I am not the only one.
This too shall pass.... right, GGG? Last edited by Ruyi22#0749 on Dec 21, 2024, 10:10:22 AM
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I fixed my crashes yesterday. Not one crash since (5 hours yesterday and an hour this morning).
My system: AMD 7800x3D Gigabyte 4080 Super 32Gb RAM DDR5 (not setup correctly - see below) Win 11 with latest patches Latest Nvidia drivers (but installed incorrectly - see below) I have been tracking 3 stability issues since launch and the crashing/hard lock-ups were happening 2-3 times an hour or more: 1) Loading screens, going from city to city causing hard lockups of entire PC. 2) Large amount of visuals on my frost monk could also cause game to crash and even the odd hard lockup. 3) Post patch a couple of days ago, loading a fresh map and going in would cause immediate disconnect and loss of map. Not a crash or game crash - but kicked out of game to loading screen saying "unexpected disconnect" All are fixed today. I think I fixed 1 & 2 and I think 3 was a DB issue that self-corrected (I had it on PC and PS5 as my accounts were linked using 2 keys). What I did today: 1) Software scrub PC of old sw - I removed everything I wasn't using. Especially bloat. Gigabyte Control Center was main culprit of junk but I noticed my God Kids had installed some garbage as well. Old games too including Poe1. ---I also found an old Nvidia Physx driver in here that I removed along with all nvidia stuff (see step 3). I also uninstalled PoE2 and did not re-install it until I was done everything below (would focus on installing it after nvidia CLEAN update see below). 2) Physical CLEAN PC - I have cats and PC sits on floor... It had been about 6 months so it wasn't crazy but I could see dust. Took cover off of PC (unplugged PC from power) and used compressed air to clean out hair and dust. While the fans were very clean, I noticed a lot of DUST on the horizontal GPU and CPU (nothing extreme) --- Be careful not to make your fans spin as it could cause a charge. A buddy of mine used a leaf blower... it didn't go well. 3) Uninstalled Nvidia driver and did CLEAN installation of driver -->(I had the latest Dec 5 version I installed it just before Poe2 launch). ---> Important: I had realized that when I installed the latest NVidia driver for my Gigabyte 4080Super, I used an express installation and not a CLEAN installation. CLEAN will remove the old driver before installing new one. All the PC guys on YT recommend a CLEAN installation and never express. To use CLEAN, during install, do not go to EXPRESS but go to CUSTOM and you can see the check box at bottom of nvidia installer for CLEAN... 4) Memory running at 4800 speeds due to XMP/EXPO not enabled after BIOS update - WARNING do not play in your BIOS if you are completely clueless and have not read on this stuff like I did for 2 hours today... -- I remembered I had to do a BIOS upgrade about 6 months ago. When looking at my PC diagnostics all day, I noticed my DDR5 memory running at 4800 speeds (you can see this by going to TASK MANAGER and PERFORMANCE and see it at bottom. If you have DDR5, this is not right!). It occurred to me I forgot to re-enable EXPO (I am AMD - if you are intel it would be XMP I believe). --- Once I enabled EXPO, Memory Context Restore and Power Down, my ram did the 1-2 minute re-train one time then I was good to go and I see in windows my memory running at 6000 MT/s (was 4800!) ------I also took the opportunity when I cleaned the PC to re-seat the GPU and memory stick and made sure my GPU power cables were snug and not loose. I wouldn't recommend you do this but put this here to make sure I listed everything I did today for completion... 5) POE2 Fresh Install --- I uninstalled it in step 1. I would at least uninstall it and not re-install until you followed CLEAN nvidia driver re-install in step 3. ---- Buddy of mine in SW thought maybe all the patching done this week could have hosed something too and had recommended a fresh installation. ------ One mistake I made (see below regarding Vulkan still in use) is that the PoE2 uninstall does NOT remove the config files used for settings. I would remove this as well in your user/games folder before re-installing in case you buggered around a lot in the settings... Caveat: Vulkan used all day without crashing! --I was set to Vulkan for the past 3+ days due to all the crashes trying to fix it but Vulkan barely helped me before I did all this other stuff today. --- one mistake I made, despite the great success of not a single crash, I noticed I didn't remove the old PoE2 config files and it defaulted to VULKAN when I logged in today. Because it was working so well, I didn't try to change it back to DX12 (yet). I will do this tomorrow after another few successful hours to try it and report back.... If this had not worked, it did, I had one last trick I would have tried: - Backup my personal files - Do a CLEAN installation of Win 11 |
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" Vulkan is more stable yes, but doesn't fix the crashes for me. I did clean installs for everything, reset almost every possible thing to factory settings and reduced bloatware as you did, thought I had fixed it because the game worked for most of the day and then it crashed again. Not touching the game anymore. |
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" Happens on both. I clean installed 23H2 had spent at least 40 hours trying to fix this shit. Well played devs. Keep being silent. |
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" I'd like to update my own post. After the most recent patch I decided to give troubleshooting a second stop after PoE2 froze again. THE ONLY CHANGE I HAVE MADE was to allow the PoE2 appdata directory through windows defender and shut off windowed game optimizations in display settings. That's it. I noticed that directory C:\Users\(your username)\AppData\Roaming\Path of Exile 2, specifically the ShaderCacheVulkan and ShaderCacheDX12, was being scanned by windows defender any time a scene change would have to load in. I've gone three days now without rebooting or a crash while on Vulkan. I did NOT delete the precache in any instance. I did NOT roll back Windows 11 to 23H2, I am still on 24. I did NOT reinstall PoE2 or PoE1. I did NOT set affinity for cores, use a recovery tool someone made, or anything else. YRMV, but this did the trick for me SO FAR. EDIT: I DID turn on secure boot in BIOS but Im 99.9999% sure that has fuck all to do with this bug and didn't bother mentioning it as a troubleshooting step for that reason. Last edited by SpaceChief#3328 on Dec 21, 2024, 11:10:29 AM
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