Can't enter map portals, disconnected with "an unexpected disconnection occured" error (PoE1)

Not a single gateway is working for me. Lost all my T1 maps...
Same here. Apparently, it's also a problem over in POE2 as well. The thread for that page is much longer. I'm pretty bummed as I am trying to play poe 1 again after about a year away and this is a game-breaking bug. Hopefully, resources get spent on fixing it at some point.

"Solutions" from other people I have tried that didn't help
1) I have now tried on every single gateway. All of them sent me straight to the login screen.
2) I have tried both in my hideout, using the mysterious portals without my map device, and in the Karui Shores. Both sent me to the login screen.
3) I removed portal mtx. Login screen.
4) I removed all mtx. Login screen.
5) I went and fought monsters in act 10 and then came back. Login screen.

Edit. New idea that I tried which didn't help. I switched to a character in standard. My map device existed. I plopped in a map and was able to use it. I came back out and moved my map device around to try to remind the system I have one. I switched back to my current character. No map device in my hidout. I couldn't make myself go waste another map on the map device in Karui Shores. I want my map device back as apparently it's not bugged the way that the one in Karui Shores is.
Last edited by thunderingice#6049 on Dec 10, 2024, 12:07:32 AM
Same here :(
Launched PoE from launcher instead of steam. It's work for me, and now, after three days, i can play maps properly.
bump
Same here not working for me have lost 3 maps so far. :/ Hopefully fixed soon.
i was facing similar issue for many days then today i tried to enteer a map while being in a party at another person's hideout and it w0rked i was able to enter thee map. after that i quit the party and went to karui shores and tried it alone and the maps device started working for me.if it works do tell.
Last edited by Aman_Singh#5901 on Dec 12, 2024, 4:24:39 AM
Same. I get dced whenever i try to enter a map and the portals + map are lost.
Happens both when opening maps in hideout and in ziggurat area.
Same issue here, just got to max level.

What worked for me was changing the server from São Paulo to Texas(US), but then ive played the map with 150ms instead of 30ish
The same issue just cant get into the maps, here are logs:

```
2024/12/17 11:35:59 63694531 daa6b547 [INFO Client 8640] [STREAMLINE] Shutdown Start
2024/12/17 11:35:59 63694546 cb0fac30 [INFO Client 8640] [STREAMLINE] Shutdown complete
2024/12/17 11:35:59 63694546 daa6b5a0 [INFO Client 8640] [STREAMLINE] Shutdown in 0.022953 seconds
2024/12/17 11:36:00 63695140 6285b03c [INFO Client 8640] [RENDER] Starting device: DirectX12
2024/12/17 11:36:00 63695312 daa6b547 [INFO Client 8640] [STREAMLINE] Init Start
2024/12/17 11:36:01 63695953 daa6b5a0 [INFO Client 8640] [STREAMLINE] Init in 0.634983 seconds
2024/12/17 11:36:01 63695953 cb0f8f7a [INFO Client 8640] [STREAMLINE] Initialized (Enabled)
2024/12/17 11:36:01 63695968 e0a4d0d8 [INFO Client 8640] [D3D12] Found matching adapter using LUID 000001D6D53049D0 (NVIDIA GeForce RTX 3080 - MAG274QRF-QD)
2024/12/17 11:36:01 63696500 e0a4e15e [INFO Client 8640] [D3D12] GPU type: discrete
2024/12/17 11:36:01 63696500 e0a4e139 [DEBUG Client 8640] [D3D12] VRAM size = 11.81 GB
2024/12/17 11:36:01 63696500 e0a4e13a [INFO Client 8640] [D3D12] VRAM limit: 11.81 GB
2024/12/17 11:36:01 63696500 e0a4d4d2 [INFO Client 8640] [D3D12] Shader Model: D3D_SHADER_MODEL_6_5
2024/12/17 11:36:01 63696500 e0a4d51b [INFO Client 8640] [D3D12] Feature Level: 12.1
2024/12/17 11:36:01 63696500 e0a4d3f5 [INFO Client 8640] [D3D12] Wave Lane Count: 32
2024/12/17 11:36:01 63696500 e0a4c878 [INFO Client 8640] [D3D12] VRS Supported: true (4x4)
2024/12/17 11:36:01 63696546 cb0f9710 [INFO Client 8640] [STREAMLINE][DLSS]: Loaded version 2.4.10 (NGX: 3.7.10)
2024/12/17 11:36:01 63696546 cb0f9710 [INFO Client 8640] [STREAMLINE][Reflex]: Loaded version 2.4.10 (NGX: 0.0.0)
2024/12/17 11:36:01 63696546 cb0f9710 [INFO Client 8640] [STREAMLINE][PCL]: Loaded version 2.4.10 (NGX: 0.0.0)
2024/12/17 11:36:01 63696546 cb0f97d3 [INFO Client 8640] [STREAMLINE][NIS]: Loaded proxy version
2024/12/17 11:36:01 63696546 cb0f97d3 [INFO Client 8640] [STREAMLINE][FSR]: Loaded proxy version
2024/12/17 11:36:01 63696546 cb0f97d3 [INFO Client 8640] [STREAMLINE][XeSS]: Loaded proxy version
2024/12/17 11:36:01 63696546 cb0f97d3 [INFO Client 8640] [STREAMLINE][PSSR]: Loaded proxy version
2024/12/17 11:36:01 63696546 cb0f9250 [INFO Client 8640] [STREAMLINE][DLSS] Enabled: true
2024/12/17 11:36:01 63696546 4436f427 [INFO Client 8640] [STREAMLINE][Reflex] Reflex Low Latency: ON
2024/12/17 11:36:01 63696546 4436f426 [INFO Client 8640] [STREAMLINE][Reflex] Reflex Flash Indicator: ON
2024/12/17 11:36:01 63696546 cb0f9250 [INFO Client 8640] [STREAMLINE][Reflex] Enabled: true
2024/12/17 11:36:01 63696546 cb0f9250 [INFO Client 8640] [STREAMLINE][PCL] Enabled: true
2024/12/17 11:36:01 63696546 cb0f9250 [INFO Client 8640] [STREAMLINE][NIS] Enabled: true
2024/12/17 11:36:01 63696546 cb0f9251 [INFO Client 8640] [STREAMLINE][FSR] Enabled: true
2024/12/17 11:36:01 63696593 da2b9991 [INFO Client 8640] [STREAMLINE][XeSS]: Loaded version 1.3.1 (XeFX: 0.0.0)
2024/12/17 11:36:01 63696593 cb0f9251 [INFO Client 8640] [STREAMLINE][XeSS] Enabled: true
2024/12/17 11:36:01 63696593 cb0f9251 [INFO Client 8640] [STREAMLINE][PSSR] Enabled: false
2024/12/17 11:36:01 63696609 55e628bb [INFO Client 8640] [D3D12] Buffer Count = 2
2024/12/17 11:36:01 63696609 3a8212ec [DEBUG Client 8640] [WINDOW] TriggerDeviceCreate
2024/12/17 11:36:01 63696828 992412d1 [DEBUG Client 8640] [SCENE] Height Map Texture: 525 x 3000
2024/12/17 11:36:02 63696890 4228e280 [DEBUG Client 8640] [ENTITY] Finalize static entities
2024/12/17 11:36:02 63696890 3a821249 [DEBUG Client 8640] [WINDOW] TriggerDeviceReset
2024/12/17 11:36:20 63715359 4f3e4ccd [INFO Client 8640] Async connecting to fra01.login.pathofexile2.com:21260
2024/12/17 11:36:20 63715390 4f3e4b40 [INFO Client 8640] Connected to fra01.login.pathofexile2.com in 31ms.
2024/12/17 11:36:23 63718281 4228e34f [DEBUG Client 8640] [ENTITY] Destroy static entities
2024/12/17 11:36:23 63718281 4228e280 [DEBUG Client 8640] [ENTITY] Finalize static entities
2024/12/17 11:36:23 63718296 2d8e8abd [DEBUG Client 8640] Got Instance Details from login server
2024/12/17 11:36:23 63718312 403248f7 [INFO Client 8640] [SHADER] Delay: OFF
2024/12/17 11:36:23 63718312 91c6da6 [INFO Client 8640] Connecting to instance server at 203.23.179.155:21360
2024/12/17 11:36:23 63718359 91c69aa [DEBUG Client 8640] Connect time to instance server was 31ms
2024/12/17 11:36:23 63718406 91c4c6b [DEBUG Client 8640] Client-Safe Instance ID = 1800061663
2024/12/17 11:36:23 63718406 2caa1679 [DEBUG Client 8640] Generating level 70 area "G_Endgame_Town" with seed 1
2024/12/17 11:36:23 63718421 bfabe408 [WARN Client 8640] [FMT] Zero scaled mesh vertex group in 'Art/Models/Effects/FXModels/Bones/MB/buildBiceps01.fmt'
2024/12/17 11:36:23 63718500 bfabe408 [WARN Client 8640] [FMT] Zero scaled mesh vertex group in 'Art/Models/Effects/FXModels/Bones/MB/buildClavicle01.fmt'
2024/12/17 11:36:23 63718515 bfabe408 [WARN Client 8640] [FMT] Zero scaled mesh vertex group in 'Art/Models/Effects/FXModels/Bones/MB/buildFermur01.fmt'
2024/12/17 11:36:25 63720828 f0c29e12 [INFO Client 8640] Tile hash: 620500422
2024/12/17 11:36:25 63720828 f0c29e11 [INFO Client 8640] Doodad hash: 3022870029
2024/12/17 11:36:26 63720859 4228e34f [DEBUG Client 8640] [ENTITY] Destroy static entities
2024/12/17 11:36:26 63720890 992412d1 [DEBUG Client 8640] [SCENE] Height Map Texture: 560 x 620
2024/12/17 11:36:26 63720906 4228e280 [DEBUG Client 8640] [ENTITY] Finalize static entities
2024/12/17 11:36:27 63722328 d7c7387b [WARN Client 8640] Steam stat ActivateLegionMonolith has a Steam ID but has not been published to Steam
2024/12/17 11:36:27 63722328 d7c7387b [WARN Client 8640] Steam stat KillActBoss has a Steam ID but has not been published to Steam
2024/12/17 11:36:27 63722328 d7c7387b [WARN Client 8640] Steam stat CompleteYellowOrRedMap has a Steam ID but has not been published to Steam
2024/12/17 11:36:27 63722328 d7c7387b [WARN Client 8640] Steam stat KillElder has a Steam ID but has not been published to Steam
2024/12/17 11:36:27 63722453 1a61ea26 [DEBUG Client 8640] InstanceClientSetSelfPartyInvitationSecurityCode = 0
2024/12/17 11:36:28 63723828 f0c29e12 [INFO Client 8640] Tile hash: 2735411621
2024/12/17 11:36:28 63723828 f0c29e12 [INFO Client 8640] Tile hash: 424689515
2024/12/17 11:36:28 63723828 f0c29e11 [INFO Client 8640] Doodad hash: 1436547069
2024/12/17 11:36:28 63723828 f0c29e11 [INFO Client 8640] Doodad hash: 1473049765
2024/12/17 11:36:29 63724671 f0c29e12 [INFO Client 8640] Tile hash: 1832638037
2024/12/17 11:36:29 63724671 f0c29e11 [INFO Client 8640] Doodad hash: 762687009
2024/12/17 11:36:29 63724671 f0c29e12 [INFO Client 8640] Tile hash: 3746447842
2024/12/17 11:36:29 63724671 f0c29e11 [INFO Client 8640] Doodad hash: 805088815
2024/12/17 11:36:30 63725656 f0c29e12 [INFO Client 8640] Tile hash: 2645969197
2024/12/17 11:36:30 63725656 f0c29e11 [INFO Client 8640] Doodad hash: 39991026
2024/12/17 11:36:30 63725656 f0c29e12 [INFO Client 8640] Tile hash: 2609341510
2024/12/17 11:36:30 63725656 f0c29e11 [INFO Client 8640] Doodad hash: 3232555913
2024/12/17 11:36:31 63726250 ff73624f [CRIT Client 8640] No collision callback set! MoveTo was not called before setting up line sweeper. Metadata/Characters/Int/IntFour
2024/12/17 11:36:31 63726265 ff73624f [CRIT Client 8640] No collision callback set! MoveTo was not called before setting up line sweeper. Metadata/Characters/Int/IntFour
2024/12/17 11:36:36 63731296 403248f7 [INFO Client 8640] [SHADER] Delay: ON
2024/12/17 11:36:45 63740656 2d8e8abd [DEBUG Client 8640] Got Instance Details from login server
2024/12/17 11:36:45 63740671 403248f7 [INFO Client 8640] [SHADER] Delay: OFF
2024/12/17 11:36:45 63740671 91c6da6 [INFO Client 8640] Connecting to instance server at 203.23.179.103:21360
2024/12/17 11:36:45 63740718 91c69aa [DEBUG Client 8640] Connect time to instance server was 32ms
2024/12/17 11:36:45 63740765 91c4c6b [DEBUG Client 8640] Client-Safe Instance ID = 2355655119
2024/12/17 11:36:45 63740765 2caa1679 [DEBUG Client 8640] Generating level 67 area "MapBurialBog" with seed 1989737929
2024/12/17 11:36:48 63743046 f0c29e12 [INFO Client 8640] Tile hash: 3337338807
2024/12/17 11:36:48 63743046 f0c29e11 [INFO Client 8640] Doodad hash: 1292578371
2024/12/17 11:36:48 63743328 4228e34f [DEBUG Client 8640] [ENTITY] Destroy static entities
2024/12/17 11:36:48 63743515 4228e280 [DEBUG Client 8640] [ENTITY] Finalize static entities
2024/12/17 11:36:48 63743515 4228e34f [DEBUG Client 8640] [ENTITY] Destroy static entities
2024/12/17 11:36:48 63743593 992412d1 [DEBUG Client 8640] [SCENE] Height Map Texture: 1020 x 750
2024/12/17 11:36:48 63743796 4228e280 [DEBUG Client 8640] [ENTITY] Finalize static entities
2024/12/17 11:36:48 63743796 bfabe408 [WARN Client 8640] [FMT] Zero scaled mesh vertex group in 'Art/Models/Effects/FXModels/Bones/MB/buildClavicle01.fmt'
2024/12/17 11:36:48 63743828 bfabe408 [WARN Client 8640] [FMT] Zero scaled mesh vertex group in 'Art/Models/Effects/FXModels/Bones/MB/buildBiceps01.fmt'
2024/12/17 11:36:48 63743859 9237e8f [INFO Client 8640] Abnormal disconnect: An unexpected disconnection occurred.
2024/12/17 11:36:48 63743859 4228e34f [DEBUG Client 8640] [ENTITY] Destroy static entities
2024/12/17 11:36:49 63743875 bfabe408 [WARN Client 8640] [FMT] Zero scaled mesh vertex group in 'Art/Models/Effects/FXModels/Bones/MB/buildFermur01.fmt'
2024/12/17 11:36:49 63743968 4228e280 [DEBUG Client 8640] [ENTITY] Finalize static entities
2024/12/17 11:36:50 63745093 4228e34f [DEBUG Client 8640] [ENTITY] Destroy static entities
2024/12/17 11:36:50 63745171 992412d1 [DEBUG Client 8640] [SCENE] Height Map Texture: 525 x 3000
2024/12/17 11:36:50 63745250 4228e280 [DEBUG Client 8640] [ENTITY] Finalize static entities
```

Report Forum Post

Report Account:

Report Type

Additional Info