Support Email Response Delays

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gandhar0#5532 wrote:

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liljKennedy#4810 wrote:

I've sent an email like a month ago, got a reply asking for more information of my account about 10 days ago already, still no answer at all

Same. They got the information they need and then nothing since almost one month even though their initial reply was a relatively fast (1 week).

Since I have same problem. First I get fast reply (13 days) and then second reply takes really long (almost 4 weeks for now). And they already told their system is not working as intended. So maybe these "support tickets" got really low priority or something if they already got one reply from support team?

41 days now and I'm still waiting for a resolution to my issue. 41 DAYS. How can GGG consider this acceptable?

hey at least you guys issue was only on purchase. My account was locked because of some purchase bug for almost a month now. no response. i had to make second account to complain in this forum.

So after over 40 Days i got a reply and they did something - but now i have to do a support ticket again because they transfered the points and refunded all the discounted mtx purchases i made in over a month of them not replying ...

I now got everything on one Account but instead of the discounted purchases i collected i now only got points.

I hope it will be way faster now.

I must disappoint you. I wrote them back a few days ago. Since then, silence.

Common ...

I waited 45 days for a response that didnt really solve my problem - please fix it asap ... This is getting ridiculous.


Honestly you control the ingame currency, and the accounts with mtx unlocks - this should be a 5 minute thing - i dont even understand why they need so much information - shouldnt they pretty much see the linked accounts mtx and coin content easily? My accounts are even on the same e-mail ...

48 days without any contact from support.
Just in case - the emails with discounts on wishlist go trough, so my spamfilter will not filter out their mails.

They just completely ignore me :)

44 days and it goes on, no answer, nothing. Unfortunately, this is more than bad for GGG's reputation.

It's nothing game breaking for me, but also nothing really difficult that takes more than 5 minutes.

Very sad that the support is so behind.

My account is still bugged no way to use trade site, don't have access to any of my stash tabs, account is bugged on poe1 and poe2. no response for over a month is crazy to me.

Account locked for about a month now, not a single response from support. Absolutely hopeless and sad situation since i supported the game as much as i could. If any GM or person responsible for any share of the costumer service even reads this, look at how many of us are without any response for over 40 days! This is completely unheard of for me. Most i ever waited for a response from any support in any game was what? 2 or 3 days? This is really disappointing.