Support Email Response Delays

GGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGG IIIIIIII NEEEEEEEEEEEEEEEEEEEEEEEEEEEEDDD HEEEEELLLLLPPPPPPPPPPPPPPPPPPPPPPPPPPPP

Also 3.26 when?

Im waiting almost 2 Months now - what a .... joke.

I had support do something after over one month - but they actually didnt really do what i asked them for and then ignored me again ...



This is beyond unprofessional. I ve never seen anything like this before.

"

Ojczyzna#1897 wrote:

"

Garyeas87#1226 wrote:

Honestly I'd settle for an automated email that confirmed they even got my email.

Even Blizzard got their ticket-system intact, where you can check state of your thicket and who been taking care of it with infos of changed status like backlog.

Reminder that technology exists.

"

Ojczyzna#1897 wrote:

"

Ojczyzna#1897 wrote:

"

Garyeas87#1226 wrote:

Honestly I'd settle for an automated email that confirmed they even got my email.

Even Blizzard got their ticket-system intact, where you can check state of your thicket and who been taking care of it with infos of changed status like backlog.

Reminder that technology exists.

Yup they really should rework their support/ticketing system. Crazy how no one is crucifying them for this. Good chance the people that have been waiting for a month + just got their emails lost

Are you really sticking to your 48 hour refund window policy after taking over 40 days to get back to people? That's beyond scummy..... No one could reach you within 48 hours let alone for the next 2 months.

I feel dirty ever supporting your company... especially having spent thousands buying myself, spouse, roommate, and friends grandmaster packs in the past. Also all the other purchases I've made.

You have forever lost any support from myself, and I'm sure a lot of other people feel the same way.

This company has to be the most unprofessional company ive ever seen. Almost 2 Months now - thats just insane.


Seriously if you ever have any problem with this game - you will never get support.

mine almost 2 months now. They are sitting millions of dollars milking from PoE2 but could not get a support ticketing system. I'm not sure why they are not regulated?

I put in a ticket asking where my hoodie was when only my t-shirt got delivered. Got a follow up asking to verify info like 3 weeks ago, still waiting for a reply after providing them the information requested.

It's getting pretty ridiciulous..

Did anyone here got his problem actually resolved?

2 months now without a solution for such simple problems..

nope
first contact was 18.12.
first and only reply was 6.01. asking for additional info

this is a joke