Problem with the supporter pack / no answer from GGG support

Interesting how long i will daily write here to get attention...
They did a post while back… they all went into vacation for about 2 weeks till end of new year. That is the main reason they don’t answer atm they also posted this on patch notes. They also said on day 1 of new year they will get this game to the state it deserve and take care of all the issues..

"

As we wind down for the holiday season we wanted to thank you all for our most successful launch so far, we could not have done it without all of your support. A lot of our team will begin to take some much needed rest over the next few weeks but we look forward to getting back in the new year refreshed and ready for an exciting year of development in 2025. Happy Holidays, Exiles!
Last edited by Kashin-Koji93#9896 on Dec 23, 2024, 10:38:38 PM
Yeah, i get that the dev,team got to holydays, but support team aswell?
+
Daily Bump in hope the team sees it, and maybe my mails got a bit higher in the queue...
I had the issue where I purchased the $99 pack and nothing was appearing. Not on here or on PSN. I went into the store on PSN, wish listed some items, and went to purchase Points. That seemed to bridge the connection. Now I see my points here on the site and on PSN. Hope that helps.
Send an email to their support address. I has some issue with purchased pack. Support got back to me in 2 days. Their communication is little lagging in a sense that they never replied to me that the issue is fixed. I just had to figure it by logging into the game.
Lol i did at dec 6, and twice in send support message. Nothing came back. Thats why the topic, well i do again...
Made another support post from separate Email, lets see if it will be noticed...
"
I had the issue where I purchased the $99 pack and nothing was appearing. Not on here or on PSN. I went into the store on PSN, wish listed some items, and went to purchase Points. That seemed to bridge the connection. Now I see my points here on the site and on PSN. Hope that helps.



Bought the Faridun pack (from PS Store) and had the same issue, no MTX appeared and no points to use. Thanks for the tip, after going into the purchase points screen ingame it suddenly realised they should be there and all expected items have just shown up.
Last edited by SquareSword#7648 on Dec 30, 2024, 4:55:39 PM

Report Forum Post

Report Account:

Report Type

Additional Info