POE2 Shutdown of my PC: A fix

It sounds like people in this thread are experiencing outright PC shutdowns, which is somewhat different than the other widespread issue of the game freezing the PC on loading screens (slow mouse movement, can't alt tab, etc.). Both issues are affecting combinations of AMD/Intel CPU and AMD/Nvidia GPU as well as several Windows versions.

I'm also experiencing the same issue, had a GTX1070 that never let me disappointed. I thought it died, then I changed for a GTX960, and the problem improved, but it kept happening. What is also weird is that is happens far more in the Third Act and with the Warrior, with the Witch it never happened, for example. I know, both old GPUs, but I usually only play indie games, POE2 would be an exception because it was an indie game once. Anyway, it's the weirdest bug, I tried running other games like Elden Ring and it's all fine. Everyone ever told me that a shutdown is always a hardware issue, but probably this game will prove it's not always the case. I almost bought a RTX3060, or some other, as upgrade, but I'm glad I didn't, since people with much higher specs still experience the issue. I love the game, I wish I wasn't one of the unlucky ones with the bug. But at least there is some hope it will be patched.

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DeyvsonMC#3901 wrote:

Everyone ever told me that a shutdown is always a hardware issue, but probably this game will prove it's not always the case.

No, it is always a hardware issue (or a OS/driver issue).
The game is apparently doing something unusual (but legitimate) that triggers the hardware issue, and if GGG find out what that is, they might be able to work around it. But it remains a hardware/OS issue, for the simple reason that our computers and operating systems are designed and supposed to tolerate applications that do any and every weird thing possible. And still not shut down unless being told to.

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Kain#3490 wrote:

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Kain#3490 wrote:

Hello everyone! My problem is: after 2-3 hours of playing poe 2, my PC just turns off. Today after such a shutdown, it began to turn off after a few minutes of playing. Before this, I did not have such problems in any other game. Do I understand correctly that the problem is in the game itself and not the hardware of my PC?
Here are my PC specifications:
RX 7600
I3-12100F
16 gb ddr4
Can we somehow help the developers fix this problem faster?
Please help, I am an ordinary bank employee, I want to play POE 2 but I cant...

I figured out what my problem was. The PC turned off in the 2nd act when I killed the boss Balbal (this is the third boss in the second act). And it turned off exactly when the boss used the 3rd poison.

As a result, the solution is the following - just find a high-level friend who will help you kill the boss quickly (any class except the witch).

I have the exact same issue when I fought this boss. How strange!

AMD Ryzen 5 7600 6-Core
AMD Radeon RX 7600
32GB RAM
Be-Quiet Bronze 650W PSU (tempted to buy a higher one)

I bought a new pc 2 days before EA launch and did a 36 hour session at launch bo issue... got my titan to 92 no issues. Than I was making a ranger and my pc started ding the same thing you described... it shuts down while randomly clearing a zone. It happened twice within 5 minutes. Than it also went 2 hous.im really worried something is wrong with my new pc.

CPU: AMD 7900x
Gpu: AMD 7900xtx
Ram: 32gb 6000mhz
Power supply: 750 watts

It is most likely voltage related. I've built several computers in the past and had similar problems. I have a similar build and my game hasnt crashed once.
Do your lights dim in your house when you turn on a major appliance?
If so you may need a backup power supply with voltage regulation, Sometimes called a "UPS". Its intending to keep your electronics running if you have a power outage, but also helps to maintain consistent voltage.
The battery will supply backup power when there is an initial large draw such as changing maps.
Another fix was just turning down the graphic settings, another changing memory timing. One post suggest disabling certain features, which will also help a bit.
POE2 heats up my gaming room more than other games I play, and my GPU coil wine is crazy. I can see on my UPS its pulling 122v and the battery is often kicking in. I bet in the future updates there will be more performance tweaks to help resolve this issue

Windows is an ass of an OS. All people in this thread have AMD 7600 cards, it's likely an issue with the AMD windows GPU driver. Make sure your driver is up to date, then try changing the graphics > Renderer > to / from vulkan / diff dx versions.

Also, this info will likely be helpful:
- post your OS version, windows 10 / 11
- are you using the game overlay junk windows shoves down your neck?
- do you allow that automatic recording shit they have on by default? This causes huge issues for many people. Turn that garbage off.
- does it say first: "windows has found a problem" or some other hard-stop / blue screen of death? Or just shutdown?

Next time this happens I suggest going into the windows event viewer and see what windows says in the moments before the crash. Then when it restarts look for any events that may talk about crashes / dumps etc as well.

Google for "event viewer windows" if you're not sure how to do that. It's simple.

Until today I had no issue with random PC shutdowns.. after today fix5.. I have 2 random complete PC shutdown related maybe to kernel power - when I checked system logs.

My spec:
Win 11 23H2
TUF Gaming B560M-PLUS WIFI
11th GEN Intel Core i5-11400F 2.60Ghz
16GB RAM
Geforce EVGA 3060Ti

No any other game making complete PC shutdowns.
Other games run around 50-60°C CPU and 55-65°C GPU Temp.

When I turn PoE2 on, even on login screen I have 72+°C GPU Temp and CPU is around 60+°C

Now Im updating to 24H2 and will see if the issue persist.

The random Shutdown of my PC occured when i reached mid-tier maps.
From then on it causes the the computer to shutdown in any kind of cases, the 1st once happend in juiced breaches, which made me think its reasonable.. but it then started to shutdown when nothing at all happened on screen.

Tried every kind of settings, renderings, from setting everything up to high down to the lowest settings possible, from having average frames of 65-130 everything.

CPU and GPU temperatures are higher than in Path of Exile 1 for reference but everything runs fluid in Poe2.

The Game was somewhat still enjoyable, since i could play sometimes for 5h straight without a crash at all but then cant even finish a blue watchtower map... this is just sad.

AMD Ryzen 7 5700X (8x 3.4GHz / 4.6GHz Turbo)
Gigabyte B550 GAMING X V2
32GB (2x16GB) DDR4 Kingston 3600MHz Fury Beast RGB
500GB Western Digital WD Blue SN570 M.2 PCIe 3.0 x4 NVMe (L 3500MB/s ; S 2300MB/s)
8GB AMD Radeon RX 7600

I think what's going on here is that the game is triggering a voltage spike well outside of normal bounds.

I went ahead and did the crazy thing: I got a PSU tester and tested my SF750, bought and tested a brand new SF1000. The SF750 tripped OPP at 967.3W, which indicates it is performing at spec, handling sustained loads above its rated safety measure. The SF1000 triggered OPP at 1290W on the dot.

If we make some assumptions in place here for my hardware we get the following system power breakdown:

CPU (13600K): 125-181W (PL1/PL2)
GPU (7900XTX): 305W
RAM (64GB DDR5-6000): 10-14W
Motherboard (z690i MEG UNIFY): 50-80W
M2 SSDs (3x 2TB PCIe 4.0 6500 MB/s): 15-30W
Case fans (3): 9W
Total (peak): 514-619W

We need to account for a few other things: Both the GPU and CPU can experience brief power spikes. The GPU can spike towards 370W under rare conditions. The CPU can briefly exceed 181W when transitioning from idle to load (though highly unlikely to ever break 150W under any circumstance as it's running in Lite Load Mode 5). Adding 10-15% total headroom still keeps maximum power around 700W.

Given the results of the PSU test: I can expect that I wouldn't be tripping OPP. And yet, I think that something is going on that is causing an absurdly high spike – well above all expectations – because swapping to an SF1000 (which has an OPP at a massive 1290W) prevents the machine from shutting down.

If I had simply swapped from an SF750 to SF1000 without throwing both of them into a PSU tester, I would have assumed that there was something wrong with the SF750 PSU I was using. However, that really isn't the case: the hardware passed spec. I doubt there's an issue with Vulkan translation via Proton, as I also checked the Linux kernel logs and saw no driver or translation errors. As a result, I'm inclined to think this is an optimization issue in Path of Exile 2, not an issue with the hardware.