Hard crashing PC locks up

I think we have three different kind of crashes.
1. Hard crash have to press the reset button, system completely frozen
2. Crash to desktop
3 crash to desktop with pop up window missing textures


For the past 3 days I didn’t have no 1. Hard crashes still getting no 2. crashes to desktop while loading or looking at the inventory. From time to time getting no 3 crash to desktop with pop up window that says missing textures.

I hope the devs can implement automatic crash report. When you crash a pop up window appears where you can write what you were doing in game when you crashed and send the crash raport automatically to GGG.

For people who have crashed recently, could you please check your dxdiag for this:

Problem signature:
P1: PathOfExileSteam.exe

Below would be:
P2: 0.0.0.0
P3: 67544a58
P4: KERNELBASE.dll
P5: 10.0.19041.5131
P6: 011921da
P7: e0000001
P8: 000000000003b699
P9:
P10:

P2: 0.0.0.0
A value of 0.0.0.0 usually means the version was not correctly detected or not specified in the file properties. Perhaps this is the problem? Maybe some exe files are faulty? (Should be impossible but... To clarify: Maybe we got the wrong exe files during preload. This is me grasping at straws that are not there though...)

P3: 67544a58
This is the build timestamp of the exe itself in hexadecimal format. (Saturday, June 17, 2024, 03:56:56 UTC.)

e0000001 suggests the error originates from how the application interacts with the OS, rather than an underlying hardware fault. (Does not mean this is not a driver issue though)

000000000003b699 is the location of the problem on Kernelbase.dll itself.

Typically such crashes arise from improper usage of system APIs by the application.

"

interbeing#5112 wrote:

"

Abdbrah#2522 wrote:

Potential fix
Couldnt get past char selection the past few days.. crash whenever I tried to load in..

Noticed in windows logger that GameInput Service failed to start at the exact time I was crashing in loading screen (happened multiple times)

I tried repairing and resetting this service in settings:
windows settings -> apps -> installed apps -> Gaming Services

Not a single crash ever since. coincidence? idk - I will test it out again tomorrow.

win 24H2
RTX 3070
Ryzen 7 3700X

"

To permanently disable the Microsoft Game Input app in Windows 11, you can follow these steps:

Press the Windows key + R to open the Run dialog box.

Type "services.msc" (without quotes) and press Enter to open the Services window.

In the Services window, scroll down and locate the "GameInput Service" entry.

Right-click on "GameInput Service" and select Properties.

In the Properties window, under the General tab, change the Startup type to "Disabled".

Click on the Stop button to stop the service if it is currently running.

Click Apply and then OK to save the changes.

Thought I'd share that in case anyone else wants to test the above. Anything is worth a shot at this point.

We really should get some free cosmetics or something for troubleshooting so hard. It's a testament to how desirable it is to play the game, really. I wouldn't bother doing all this for an Ubisoft title.

Disabled GameInput Service, but crashed 30min after that. No luck there I guess

Still no fix or any sort of acknowledgement aside from send me a file. Starting to become concerned this is a serious issue with the code and it will either take weeks to months or just never be fixed at all.

Anyone get a new windows update just recently tonight?

I'm experiencing the Hard freeze leading to needing a power cycle on my computer to resolve. Currently this is locking my ability to progress as it attempts to reload back into the problematic map.

All instances of mine are relative to my entering the Spires of Deshar.

System Specs:

Win 11 v. 24H2
11th Gen Intel(R) Core(TM) i5-11600K @ 3.90GHz 3.91 GHz
NVIDIA GeForce RTX 3070ti v.566.36

.

Just recovered from my worst crash yet.

PC just shut off after killing the Boss on the Dreadnaught (it crashed in the middle of the cutscene that plays after beating that boss - I wasn't even actively playing at that moment), rebooted and then wouldn't load to desktop and crashed again right after Windows Login screen. Same loop happened 3 times in a row.

I had to force it into Safe Mode and then used system restore.

(And this is using only 12 out of the 16 cores)

Everything is back to normal now.

I don't know what the hell POE2 is doing to our PCs, but it's not good. GGG needs to fix this ASAP.

Has anyone tried messing around with page file size? I have a very limited amount of RAM (16GB) and I added a second Windows-managed page file on a SSD separate from my C: SSD. In-game loading performance did improve considerably and it hasn't crashed yet, but it's only been about 30 minutes. The game loads the next zone much faster. That makes me wonder if memory limitations and simply how long it takes to load a zone might play a factor. The longer it takes, the more likely it might be to crash (?).

I'll post again after a few consistent hours of play/loading.

"

hex7#5218 wrote:

Anyone get a new windows update just recently tonight?

tried. nothing change