Hard crashing PC locks up

For those having issues that started after installing Windows 24h2, have you sent feedback to Microsoft as well? Might not hurt to loop them in. I assume GGG is already on the ball, but it always helps to have real user reports.

https://support.microsoft.com/en-us/windows/send-feedback-to-microsoft-with-the-feedback-hub-app-f59187f8-8739-22d6-ba93-f66612949332

Just fwiw, it would appear POE 2 is not the only game that has had issues with 24h2, see https://learn.microsoft.com/en-us/windows/release-health/status-windows-11-24h2#3448msgdesc

It could easily be a problem on Window's side. I run on Windows 10 and on Steam Deck and haven't had any issues. (Again, fwiw, but it does seem there is a Win 11 24h2 specific issue)

"

SquallLyonheart#1465 wrote:

For those having issues that started after installing Windows 24h2, have you sent feedback to Microsoft as well? Might not hurt to loop them in. I assume GGG is already on the ball, but it always helps to have real user reports.

https://support.microsoft.com/en-us/windows/send-feedback-to-microsoft-with-the-feedback-hub-app-f59187f8-8739-22d6-ba93-f66612949332

Just fwiw, it would appear POE 2 is not the only game that has had issues with 24h2, see https://learn.microsoft.com/en-us/windows/release-health/status-windows-11-24h2#3448msgdesc

This is not the same problem.

Windows 11 crashes follow this pattern: Windows 11 24H2 has a set of new features. One particular "feature" hinders certain applications from accessing resources they need to function properly in cases they do not satisfy a condition, therefore causing a crash of the application (and in rare cases a black screen that is mostly due to misconfiguration from user's part). These happened because the developers of affected software were not following Windows' reports and missed a critical change and did not adjust accordingly.

Path of Exile 2 crashes follow this pattern: Path of Exile 2 code has something that makes use of System APIs in an improper way. This action starts a loop where Path of Exile 2 hogs all available resources, thereby choking the operating system out of resources it needs to function properly, therefore causing a hard crash. Hard crash is not a possibility but rather a certainty.

Windows 11 24H2 is just a coinciding factor not a cause.

GGG's silence on the topic of hard crashes is causing many misunderstandings and loss of time and money.

That's why, once again I ask anyone who encounters this problem to please give a negative review for Path of Exile 2 on Steam in a detailed and informative manner so that others will be made aware of the issue.

(of course all my post already gived as PM GGG member since begining of this post ^^ with dxdiag and all this info)

As many says here, and after read the 2 post crash complete
linux
win10 and 11 / 23h2 24h
all bug

i had same crash at loading screen on poe1 some month before the Early
they add somthing at end dev of POE2 common with poe in the code

just bad code, cpu is warmer on poe2 than god of war 4K or indi Jones lol

i resume somes tips can work (but really depend on machines etc)
poe uncrasher
do not active HDR if 24h2
for myself i have 24H2 but not last kb ending by 667 (shitty kb microsoft)
and with poeuncrasher its freezeing a little at loading screen but its ok for mapping

i found too that act1 (clearfell) is really bad optimize to loading, like strongbox when open, or ritual (but was same bad optimize in poe1) ritual was shit and Cassia event too

hope one day they will copy past code in chatgpt :D

adn steam bad com=> only ways for us to have an impact and hoping a patch

"

Cainrith#2807 wrote:

Those who are working on this problem (if they exist) and those who are responsible for communication are not the same people.

At this point we need an official communication from GGG to understand what to do next. For example if they were to say "this problem will take us 2 months to fix", I could then simply uninstall the game and comeback 2 months later.

Or if they were to say "We will allow refunds after February 1st" then we would be at ease for at least getting our money back.

Or if they were to say "using X skill seems to trigger the crashes" we can avoid it, one less trigger mean one less crash.

But we get nothing. Not a single information about anything. GGG should understand that this is not a F2P game anymore, they SOLD a product.

I created a thread for this as well:
https://www.pathofexile.com/forum/view-thread/3707198/page/1#p25898464

But basically we-as paying customers- have the right to know:

1) What went wrong?

2) What you are doing to fix it?

3) What possible causes have you eliminated as the source of the problem?

4) What triggers have you discovered that starts the resource hog loop other than "zone change"? (This one is really important because it allows players to create workarounds)

5) What is your estimated time of fix?

6) How did this sort of bug managed to avoid detection in your testing period?

7) What you will be doing to compensate players that have been affected by this issue?

8) Whether refunds would be made available for those that are no longer interested in playing the game?

As long as they are not doing this our only other option is to increase the pressure and warn others by giving a negative review for Path of Exile 2 on Steam in a detailed and informative manner.

Or you could simply play another game [Removed by Support] and wait for this bug to be fixed instead of wasting your and others time...

I have been following this thread, since launch, because I also have these pc freezes.

I have tried to look for patterns for when it is happending.

First I though it was because my pc wasn't hot enough, but after the recent freezes, I don't think thats the case, or atleast not for every case.

I get these pc freezes, in loading screens, when using an ability sometimes, sometimes when a lot of stuff happends in a very short amount of times, and it can happend both early in the session, and many hours in the sessions.

I can sometimes play for 5+ hours, before I get a pc freeze, where some other times, i get 3 pc freezes in a short amount of time between eachother.

I do have a high end computer ( 4070 ti graphic card, and other high end hardware).

I have tried to fully wipe my computer with fresh factory reset, and I have tried so many different things, and It doesn't seem to work.

What I have discovered is, that people from other games, has these issues, where I doesn't have those issues.

So its really weird, but its 100% window's fault, I think.



The reason why I wanted to send this post, is because, its important for the developers to know, that this issue, isn't only in Path of exile 2, but also Path of Exile 1.

I haven't played Path of Exile 2, since 1-2 weeks into the early access launch, because I started getting all these issues after the windows 11 24h2 update, and sadly couldn't go back to the earlier windows update version.


It was happending much more in Path of exile 2, than 1, but I have started to get more and more of these pc freezes in Path of Exile 1 aswell. I get serveral a day, but just today have it happended 4 times or something.

Its a bit sad, because im really just trying to grind out the challenges, before the season ends, but having all these pc freezes, makes me really demotivated and frustrated, and worried for my computer...

I hope there is a fix soon, because I love this game.

"

KaiN34#7376 wrote:

"

Cainrith#2807 wrote:

Those who are working on this problem (if they exist) and those who are responsible for communication are not the same people.

At this point we need an official communication from GGG to understand what to do next. For example if they were to say "this problem will take us 2 months to fix", I could then simply uninstall the game and comeback 2 months later.

Or if they were to say "We will allow refunds after February 1st" then we would be at ease for at least getting our money back.

Or if they were to say "using X skill seems to trigger the crashes" we can avoid it, one less trigger mean one less crash.

But we get nothing. Not a single information about anything. GGG should understand that this is not a F2P game anymore, they SOLD a product.

I created a thread for this as well:
https://www.pathofexile.com/forum/view-thread/3707198/page/1#p25898464

But basically we-as paying customers- have the right to know:

1) What went wrong?

2) What you are doing to fix it?

3) What possible causes have you eliminated as the source of the problem?

4) What triggers have you discovered that starts the resource hog loop other than "zone change"? (This one is really important because it allows players to create workarounds)

5) What is your estimated time of fix?

6) How did this sort of bug managed to avoid detection in your testing period?

7) What you will be doing to compensate players that have been affected by this issue?

8) Whether refunds would be made available for those that are no longer interested in playing the game?

As long as they are not doing this our only other option is to increase the pressure and warn others by giving a negative review for Path of Exile 2 on Steam in a detailed and informative manner.

Or you could simply play another game [Removed by Support] and wait for this bug to be fixed instead of wasting your and others time...

The only one wasting anyone's time is you. Telling people to "touch grass" is beyond asinine.

"

KaiN34#7376 wrote:

"

Cainrith#2807 wrote:

Those who are working on this problem (if they exist) and those who are responsible for communication are not the same people.

At this point we need an official communication from GGG to understand what to do next. For example if they were to say "this problem will take us 2 months to fix", I could then simply uninstall the game and comeback 2 months later.

Or if they were to say "We will allow refunds after February 1st" then we would be at ease for at least getting our money back.

Or if they were to say "using X skill seems to trigger the crashes" we can avoid it, one less trigger mean one less crash.

But we get nothing. Not a single information about anything. GGG should understand that this is not a F2P game anymore, they SOLD a product.

I created a thread for this as well:
https://www.pathofexile.com/forum/view-thread/3707198/page/1#p25898464

But basically we-as paying customers- have the right to know:

1) What went wrong?

2) What you are doing to fix it?

3) What possible causes have you eliminated as the source of the problem?

4) What triggers have you discovered that starts the resource hog loop other than "zone change"? (This one is really important because it allows players to create workarounds)

5) What is your estimated time of fix?

6) How did this sort of bug managed to avoid detection in your testing period?

7) What you will be doing to compensate players that have been affected by this issue?

8) Whether refunds would be made available for those that are no longer interested in playing the game?

As long as they are not doing this our only other option is to increase the pressure and warn others by giving a negative review for Path of Exile 2 on Steam in a detailed and informative manner.

Or you could simply play another game [Removed by Support] and wait for this bug to be fixed instead of wasting your and others time...

No.

GGG is responsible for this bug that causes us who paid for this game to be unable to play it.

We paid for this so either GGG answers these questions or allow us to get our money back.

The problem is not "not being able to play another game".

The problem is that we cannot play Path of Exile 2 after having paid money for it.

We-as paying customers- have the right to know:

1) What went wrong?

2) What you are doing to fix it?

3) What possible causes have you eliminated as the source of the problem?

4) What triggers have you discovered that starts the resource hog loop other than "zone change"? (This one is really important because it allows players to create workarounds)

5) What is your estimated time of fix?

6) How did this sort of bug managed to avoid detection in your testing period?

7) What you will be doing to compensate players that have been affected by this issue?

8) Whether refunds would be made available for those that are no longer interested in playing the game?

As long as they are not doing this our only other option is to increase the pressure and warn others by giving a negative review for Path of Exile 2 on Steam in a detailed and informative manner.

I have not seen this suggestion in my hours of trying to find a solution. This has fixed it for me full stop and it's been about a week.

In Windows go to your Display settings > Graphic Settings and expand the "Advanced Graphic Settings" and disable hardware-accelerated GPU scheduling.

Similar examples where this was the fix:
https://www.reddit.com/r/windowsinsiders/comments/1e68atz/anyone_experiencing_games_crashing_on_launch_in/

https://forums.fatsharkgames.com/t/windows-11-24h2/98325/3

"

StrykerOfChaos#2086 wrote:

I have not seen this suggestion in my hours of trying to find a solution. This has fixed it for me full stop and it's been about a week.

In Windows go to your Display settings > Graphic Settings and expand the "Advanced Graphic Settings" and disable hardware-accelerated GPU scheduling.

Similar examples where this was the fix:
https://www.reddit.com/r/windowsinsiders/comments/1e68atz/anyone_experiencing_games_crashing_on_launch_in/

https://forums.fatsharkgames.com/t/windows-11-24h2/98325/3

This is a PC freeze thread

Yes and I've dealt with the same issue for the last 45 days or so...until I made this one change.