Hard crashing PC locks up

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xkyfire#6923 wrote:

bump

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Cainrith#2807 wrote:

The hard crash code GGG have implemented cannot send messages during hard crash most of the time. Because by the time the crash happens the system has been locked up(frozen). They can see the crash itself but cannot learn anything new from that code, other than the triggers. Triggers, which they should have been able to know if they were actually working on it.

Dear GGG,
Your Customers' PCs are not your landmine mules.

Once again I'm bumping with these questions, in hopes that maybe they will get answered by GGG's official staff:

1) What went wrong?

2) What you are doing to fix it?

3) What possible causes have you eliminated as the source of the problem?

4) What triggers have you discovered that starts the resource hog loop other than "zone change"? (This one is really important because it allows players to create workarounds)

5) What is your estimated time of fix?

6) How did this sort of bug managed to avoid detection in your testing period?

7) What you will be doing to compensate players that have been affected by this issue?

8) Whether refunds would be made available for those that are no longer interested in playing the game?

To other paying customers like me who have spent their money on this faulty product:

As long as GGG is not interested in open communication our only other option is to increase the pressure and warn others by giving a negative review for Path of Exile 2 on Steam in a detailed and informative manner.

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CovidPatientZero#0332 wrote:

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Cainrith#2807 wrote:

The hard crash code GGG have implemented cannot send messages during hard crash most of the time. Because by the time the crash happens the system has been locked up(frozen). They can see the crash itself but cannot learn anything new from that code, other than the triggers. Triggers, which they should have been able to know if they were actually working on it.

Dear GGG,
Your Customers' PCs are not your landmine mules.

Once again I'm bumping with these questions, in hopes that maybe they will get answered by GGG's official staff:

1) What went wrong?

2) What you are doing to fix it?

3) What possible causes have you eliminated as the source of the problem?

4) What triggers have you discovered that starts the resource hog loop other than "zone change"? (This one is really important because it allows players to create workarounds)

5) What is your estimated time of fix?

6) How did this sort of bug managed to avoid detection in your testing period?

7) What you will be doing to compensate players that have been affected by this issue?

8) Whether refunds would be made available for those that are no longer interested in playing the game?

To other paying customers like me who have spent their money on this faulty product:

As long as GGG is not interested in open communication our only other option is to increase the pressure and warn others by giving a negative review for Path of Exile 2 on Steam in a detailed and informative manner.

I think telling people to add a command line to report crashes is a complete slap in the face. It not only shows they have no clue what's causing it, but now they want people who paid for the game to act as beta testers and for the hard crashes risk bricking their PC.