POE 2 Complete PC Freeze while loading screen

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drx#8804 wrote:

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snurrfint#5780 wrote:

What we know.

1. The hard freeze don't happen when disabling engine multi-threading when transitioning between maps. I have never had a crash when this is disabled. I only get it when I forget to turn it off or when the game starts up.

just fyi it DOES happen even with Engine Multithread disabled.
I had many freezes myself on load screens playing with it completely off all time, also you can find plenty of other users experiencing the same in this thread..
Turning it off can surely mitigate and help avoid, maybe even fixing 100% in some systems, but not on all cases... it is def not a def fix since many still have the very same crash with this setting turn off. Whatever is happening, is being escalated by using multithread, not caused by it totally i believe (since it still can happen even without having this setting enabled)

Even if that is true, that some systems still crash when disabling MT. Implementing the suggested fix is something they can do while working on a permanent solution. I never said that this fix would be the end of the story.

With that said. I think this fix would make the majority of people able to play the game without risking permanent hardware damage or do anything else to their systems.

Even for those that still experience crashed I will most likely reduce them to very few, or at least less than without it.

They cannot revert ppls windows versions, so their options for a band-aid fix is limited.

Doing this would show that they care about the playerbase and shows that they are taking this issue seriously, something they are clearly not doing right now.

Agreed, changing the code in this Early Access release to temporarly disable "Engine Multithreading" on loading screens seems the most sound work-around possibility whilst waiting for a full resolution.

Update from my side, after reading through the posts here and digging deeper into what PoEUncrasher does I was able to at least get the game to run again.

What would happen on my end is that during the initial load, before the log-in screen my computer would simply turn off. Only after disabling and enabling my power supply on the PC the thing would start back up.

Steps I took to prevent the crash are as follows;

1. Install and start Process Lasso (if you have it autostart with Windows you will only have to do all of this once). (https://bitsum.com/)

2. Edit the config file to disable the multithreading, the location of the file is "C:\Users\<your_name>\OneDrive\Documents\My Games\Path of Exile 2\poe2_production_Config.ini"

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Change
engine_multithreading_mode=enabled
into
engine_multithreading_mode=disabled

3. Start the game and ALT+TAB into Process Lasso.

4. Find PathOfExileSteam.exe and right click it. Open up "CPU Affinity" > "Always" > "Select CPU Affinity". Enable all of your cores except for CPU 0 and CPU 1. Click OK.

5. Now ALT+TAB back into PoE2 and go into settings and enable the engine multithreading again.

6. Restart the game. All should be good going forward.

I have not tested this for an excessive amount of time but the game has been running for an hour now without any problem. Before; it wouldn't even get me into the login screen.

How is this different from PoEUncrasher? Well functionally it's not, it does the same thing. But since I had Process Lasso running anyway I felt like giving this a shot too, plus I don't have to think about opening up another application before starting PoE, I can just start it now since Process Lasso remembered my settings because I chose "Always" in the menu instead of the "Current" option.

I have had about 10 computer freezes today while loading screen. Nothing responds and have to hard reset my computer. Have lost many maps today because of these crashes.

just the same as everyone else despite the 0.1.1 and later hotfixes game still crashing unless hyperthreading is off and if that's off performance is terrible.

are there any official updates from GGG if so, I can't seem to find them. At this time I have moved onto other games because the frustration from crashes is not worth it.

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Ulsarek#7159 wrote:

Bla-bla-bla QQ bla-bla-bla QQ...

Feel free to QQ. Tears > diagnostic information.

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SpaceChief#3328 wrote:

I've enjoyed my last 8 hours or so of gameplay.

I'm glad that you found working solution. But why Ubuntu? :) It's older bloatware... anyway at least it is working for you.

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snurrfint#5780 wrote:

2. The game knows when there is a loading screen. Even third party apps such as Poe-uncrasher can read the data

It reads Client.txt entries, there is no magic. If there is no entry (the string matches regex pattern), it won't do anything but at this moment the game may freeze. RPM()'ing poe may lead to termination of service and account ban because of breaking the ToS.

Having the checkbox for load screens (or shader processing times) in the settings is just another unreliable bandaid. The problem should be fixed, not workarounded. This is exactly what they are working on right now.

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drx#8804 wrote:

Whatever is happening, is being escalated by using multithread, not caused by it totally i believe (since it still can happen even without having this setting enabled)

Yep. It's just contributing factor.

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cursorTarget#1174 wrote:

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Ulsarek#7159 wrote:

Bla-bla-bla QQ bla-bla-bla QQ...

Feel free to QQ. Tears > diagnostic information.

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SpaceChief#3328 wrote:

I've enjoyed my last 8 hours or so of gameplay.

I'm glad that you found working solution. But why Ubuntu? :) It's older bloatware... anyway at least it is working for you.

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snurrfint#5780 wrote:

2. The game knows when there is a loading screen. Even third party apps such as Poe-uncrasher can read the data

It reads Client.txt entries, there is no magic. If there is no entry (the string matches regex pattern), it won't do anything but at this moment the game may freeze. RPM()'ing poe may lead to termination of service and account ban because of breaking the ToS.

Having the checkbox for load screens (or shader processing times) in the settings is just another unreliable bandaid. The problem should be fixed, not workarounded. This is exactly what they are working on right now.

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drx#8804 wrote:

Whatever is happening, is being escalated by using multithread, not caused by it totally i believe (since it still can happen even without having this setting enabled)

Yep. It's just contributing factor.

Well, who cares how poe uncrasher does it? The game knows when there is a loading screen, since there is code that shows the cogwheels of death. I never said there was magic involed...

A bandaid fix should have been in place 1 month ago followed by clear communication and maybe even apologies and promises of refunds for those affected. That's what we should expect, and GGG has not delivered on even one of those.

Who knows what they are doing right now?? How do you now that they are actively working on a permanent solution? For all we know they may aswell sit on their asses and hope that microsoft somehow magically fixes it for them. Something we know wont be a permanent solution anyway.

The comunication is dead silent apart from 2 short messages that they are aware of the issue. Which makes the non existant progress on this issue very concerning.

Edit: and dude, if they start banning accounts for trying to implement workaround to run the game they put out and ppl paid for to play EA that may permanently damage the users computers... then that would be the most out of touch thing ever and I would never touch anything they release ever again.

Microsoft cannot fix an improper System API usage by an application, because that fix would require that particular API to be unable to be used by applications.

Currently Path of Exile 2 has something in its code that tries to utilize things in a way it should not be utilizing.

It has been 45 days now. FORTY-FIVE DAYS!

That's why, once again I ask anyone who encounters this problem to please give a negative review for Path of Exile 2 on Steam in a detailed and informative manner so that others will be made aware of the issue.

I can't recall a game that was this broken that didn't get shit from the gaming press and streamers alike. Everyone is just kissing GGG and this game's ass. Unbelievable.

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steinamo#6835 wrote:

I can't recall a game that was this broken that didn't get shit from the gaming press and streamers alike. Everyone is just kissing GGG and this game's ass. Unbelievable.

I have never played a game this broken even. Its litterally frying your PC alive.