Announcements - Support Email Response Delays - Forum

" POEmastergen24#3560 wrote: " steffe#6995 wrote: Hi there, Thank you for the message. We may be able to help with this. Can you please confirm for us your Path of Exile account name and the names of a few of your characters? Thank you again. Same template I received as well. I think we will need to escort this to media or even legal level. I agree. I'm sure this is breaking various laws at this point.	Posted by jonny_alexander#2602 on Dec 17, 2024, 5:10:54 AM Quote this Post
GGG please at least unlock the Accounts before Holidays. We all paid for it (Beta Key) and a lot of people aren't able to play. MTX Refunds and stuff like that is in no way important now compared to game access. Please let us play again over the Holidays! Even if you have to remove the ability to trade or spend Points for the hacked accounts until it is resolved properly! For my case you could even lock the chars and let me play a new char on the account until it is resolved. Last edited by Acayx3#6967 on Dec 17, 2024, 5:27:40 AM	Posted by Acayx3#6967 on Dec 17, 2024, 5:26:33 AM Quote this Post
how long should i have to wait just for unlink steam account request? its been days since i sent message to support	Posted by iua#3957 on Dec 17, 2024, 5:47:29 AM Quote this Post
I'm convinced they don't want to fix locked accounts because it would add more players to their already overwhelmed servers.	Posted by Garyeas87#1226 on Dec 17, 2024, 5:56:40 AM Quote this Post
" steffe#6995 wrote: So i put little work in today to spam their mail support, and every time i asked for help on my locked account they would respond after 13 min with the answer bellow. I got this kind of mail about 5 times. Hi there, Thank you for the message. We may be able to help with this. Can you please confirm for us your Path of Exile account name and the names of a few of your characters? Thank you again. Kind regards, Ramanpreet If you reply to this mail they will ghost you. This shitty response is way better then my first support mail which i send out 8 days ago and still haven't gotten a response. My advice would to refund this game on Steam. Make a case on Steam support why you can't play the game and hurt GGG in their wallets. Got this message twice in a span of 25 days of waiting. Pure hate for support	Posted by Dandycoffee#5259 on Dec 17, 2024, 5:58:03 AM Quote this Post
" Garyeas87#1226 wrote: I'm convinced they don't want to fix locked accounts because it would add more players to their already overwhelmed servers. I doubt it, they are paying content creators all over Twitch and YouTube to promote the game right now. Money that should have been spent on at least a semi-functional support system. They just want the money, not the problems. Unless the media decides it can make a story of this or someone sues them, they won't do anything. I'm on 24 days with no reply now.	Posted by jonny_alexander#2602 on Dec 17, 2024, 6:29:24 AM Quote this Post
" jonny_alexander#2602 wrote: " POEmastergen24#3560 wrote: " steffe#6995 wrote: Hi there, Thank you for the message. We may be able to help with this. Can you please confirm for us your Path of Exile account name and the names of a few of your characters? Thank you again. Same template I received as well. I think we will need to escort this to media or even legal level. I agree. I'm sure this is breaking various laws at this point. Well start to look in to the Consumer Protection for the corresponding country you live in, or a Consumer organization. While you are at it contact news organizations like GameSpot, GameRadar, IGN, Kotaku, Eurogamer or Polygon about how consumers are being locked out of their game in Path Of Exile.	Posted by steffe#6995 on Dec 17, 2024, 7:44:34 AM Quote this Post
I got the exact same reply as well, "Hi there, Thank you for the message. We may be able to help with this. Can you please confirm for us your Path of Exile account name and the names of a few of your characters? Thank you again. Kind regards, Ramanpreet" With after that 0 reply. Been locked since last wed, and got no response still. We payed for early access this is starting to become a real problem. And i can understand that i takes a while to reply, but a week...? Its starting to really anoy me now.	Posted by juststeff#9599 on Dec 17, 2024, 7:55:54 AM Quote this Post
" juststeff#9599 wrote: I got the exact same reply as well, "Hi there, Thank you for the message. We may be able to help with this. Can you please confirm for us your Path of Exile account name and the names of a few of your characters? Thank you again. Kind regards, Ramanpreet" With after that 0 reply. Been locked since last wed, and got no response still. We payed for early access this is starting to become a real problem. And i can understand that i takes a while to reply, but a week...? Its starting to really anoy me now. At what point should people just start considering chargebacks? You paid for a service, you didn't get it, and you can't request for help either	Posted by Death2k44#1922 on Dec 17, 2024, 8:45:57 AM Quote this Post
We should just get unlocked and get something for this big inconvience situation, cus this right here is just bad community bonding. It will cause longterm trust issues towwards GGG if they do not fix this, auto reply with 0 response after.. And to me its nonsence that it takes a week to reply. even if they are under staffed, they should have known that this would happen with a release.	Posted by juststeff#9599 on Dec 17, 2024, 8:56:31 AM Quote this Post