Support Email Response Delays
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I've refunded my EA on steam. Time to play the waiting game and see actually how long it takes. The worst part is they tell us not to send in any follow up emails as that could lengthen the time of response, but had multiple days where they could not receive any emails.
How are we even assured that they received our inquiry if they don't have an email system that does that? This antiquated customer service method is baffling for a game trying to be the top dog of the genre. |
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I'm only waiting for a reply since 7 days.
Payment Gateway had an error changed a card and now both cards have been charged. Was kind of getting worried since previously GGG replies really very quickly. But thanks to the other post showing how long they have been waiting, at least now I know I didn't send to the wrong email. |
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I have send last Thursday an email because it double paif my supporter pack and did not get any response its nearly a week and in this post is written GGG is aiming for same Day response what should i do i need my money back i only orderd the 100 dollar pack because i have no more money to spend on the game and now i waiting nearly a week that i get my money back and not even get an answer on my mail
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" You can try doing chargeback on your credit card. Totally legitimate since you have tried to resolve this already with the business and they fail to meet the obligation to address the problem. Call up your bank or credit card company and say you cannot get resolution from the business you bought a product from. This behaviour displayed by GGG is classified as fraud by some payment companies, stripe for example calls this 'friendly fraud' (https://stripe.com/en-ca/resources/more/chargebacks-101). | |
" Yup, strongly considering this and I will give them until the new year at this point. I have never experienced this with any other company |
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Ok i will wait till thursday they should have 1 wekk time for reply i think if i then get now answer i will kontact my bank for a chargeback
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" I called my bank and initiated the chargeback action. Their team will call me shortly for evidence. I believe if we are going to do this together the developer will start to treat us as a priority. |
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We are currently hiring new people for support to be able to handle the increased load
is this still available and if yes where can we send our info ? |
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From a paying customer to another ... Please don't charge back. This could result in account being banned and payment method blacklisted so if you choose to come back you wont be able to with that payment method or platform.
GGG is most definitely working through tickets, it makes no sense as a company to ignore and have players refund when communication could change that outcome. They're working on getting through the requests (people have sent multiple requests even when being told not to , you know this is true) Just hang tight , I am waiting as well for a response and been about 6 days but I know this isn't a usual thing for GGG so can cut some slack personally. I do have friends who have told me they got responses last night so its just the waiting game. |
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" If there exists a business practice of 'blacklisting' or banning as some form of retribution because someone is being a normal human being trying to refund... even after buying (for some) what amounts to a defective product, after doing their due diligence to seek a refund, what do you think that means in the long run for a business and their reputation? do what is right for yourself, that's all a guy can do. |
