Support Email Response Delays
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So i put little work in today to spam their mail support, and every time i asked for help on my locked account they would respond after 13 min with the answer bellow. I got this kind of mail about 5 times.
Hi there, Thank you for the message. We may be able to help with this. Can you please confirm for us your Path of Exile account name and the names of a few of your characters? Thank you again. Kind regards, Ramanpreet If you reply to this mail they will ghost you. This shitty response is way better then my first support mail which i send out 8 days ago and still haven't gotten a response. My advice would to refund this game on Steam. Make a case on Steam support why you can't play the game and hurt GGG in their wallets. |
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^^ thats the same reply i got before they ghosted me 2 weeks ago
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" Yup, same here. Got that same request then have not heard anything since a week ago. I wonder if there's a flag on their side that does this validation and that broke, lol. |
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" Same here. It has been just over two weeks since I sent email to support, one via their online web form then after not hearing anything i sent a email vial Google account two days later repeating myself. The fact they don''t even have a basic responce system in posting a robotic 'ack' here is your ticket number in place speaks volumes. Shit support . No excuse. What irks me further is these ass hat giga chad streamers are all blessing the game as if nothing is wrong other than some to be expected game play issues. They get advert cash flowing so don't give a shit. I'd ask for a refund but I doubt Sony would grant it (yes i play on console , so f me) | |
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I got the same templated email on December 2nd, so it's been a full 2 weeks now and radio silence. My only concern with requesting a refund is I feel like somehow my account would be banned for purchase, refund, purchase all on the same account. Some lame reason would be given for why my account is locked and won't be able to be unlocked or something...
Who knows? I guess I should ask for a refund and leave a bad review at the moment which I'll update once the issue gets fixed. |
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" It just feels weird that they're holding our money hostage. Imagine if we wait a month for our ticket to get addressed and they refuse a refund Last edited by Death2k44#1922 on Dec 17, 2024, 12:34:25 AM
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" Same template I received as well. I think we will need to escort this to media or even legal level. |
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I have this that other day that i lost count when. funny reply....like my issue will auto fix itself. lmao~~~
Hi there, Thank you for the message. Can you please confirm for us if this is still an issue? If so, can you please confirm for us your Path of Exile account name and the names of a few of your characters? Thank you again. |
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any ETA when support is working again? I wonder if any requests are being processed right now since no one gets answers from support appearently
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It takes too long.
What are you doing there? |
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