Support Email Response Delays
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I hope we get compensation too...
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My current Support timeline:
9. Dec 1. Mail to Support regarding hacked account Answer including Account lock since hacked account - 22 Hours later. Dec 10. 10 AM sent Mail with tons of Information to unlock. (They didn't request anything so far) Dec 20. 12 AM(Midnight CET) got Mail with them requesting some Information. Dec 20. 6 AM sent them the requested Information. Now we wait again. (Redeemed my last Early access key on this account to at least be able to play lol.) Thank god i had them written down. Last edited by Acayx3#6967 on Dec 21, 2024, 9:16:31 AM
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Post is less about complaining about wait time and more about adding to public information about how long the wait actually seems to be.
Sent support a message 339 hours ago. Just over 2 weeks, written strangely to account for time zone differences. Still no response for me. If you've waited longer, please share. If you've gotten a response after waiting less, please also share! |
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No response here since Nov 29, on a ticket opened Nov 22. Still have no access to my mtx in POE2.
Last edited by Gortus#8986 on Dec 21, 2024, 12:16:32 PM
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Got a problem with 2 accounts: one with game and 300 coins, 2nd with twitch drops.
Dropped ticket on 08.12, received reply on 16.12, sent required information, no answer yet. Hope they will make decision before 29.12 (when last twitch drop expires). |
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4 week wait on my end, regarding an issue with my Liberator of Wraeclast package. Still waiting.
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" When the issue is regarding the actual package, you would think that the Liberator of Wraeclast supports would have some priority. I am in the same boat as you. Going on 4 weeks to receive a response/solution. |
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I don't mind waiting, I just wanted an account name change since it linked my steam account name to this.
But yeah, 4 weeks is just.. oof. This seems like it's just kind of crazy at this point. I hope that they manage to get around to solving the issue with some expediency, but it sounds like we're looking at upwards to month(s) response time now, which is a far cry from all the reports I had read on their stellar support response timing. |
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