Support Email Response Delays

Calling this a delay is offensive ...

35 Days ...

Got a reply at the start of the week, the usual “hi provide details etcetc” no response since!

Great i just had my account locked and from the posts in here i should just forget even playing this game again

Its been nearly a week, will we be entitled to refunds or compensated in game?

My account is locked, after trading a friend, with payment, 5x2 ex for 2x 78 Wands, Firespec. Absolutely terrible automated Anti-RMT system, based on the prices USERS SET in their premium tab prices.

When i ran HIS maps with him, and uniques dropped, he re-dropped, you didnt lock my account for that, When we run the treasure vault, and uniques spawn, you didnt lock my account for that.

I didnt use overlay tools or filters, i have owned 0 divines ever, and i've got like 3 level 60 characters, I get to end game and i make a new guy - i purchased the character slots, so i could get more chars in every league.

You had me addicted, and then you wiggled a carrot infront of my face by replying to me then ghosting me for 4 days, support, you're messing up.
Make a report format, so your people can glance at with a max char. count.

Game as a base/skeleton is amazing, although it has some glaring design issues that have been addressed by the community and I am cautiously looking forward to the Sunday tavern talk to see if/how they'll get addressed by GGG. So this is not about the game itself.

However, I want to join the crowd that's been "burned" by this whole support "delay" ordeal. 45 (!!!) days my request to delete an obsolete account and transfer my EA coins to it (as they got wrongfully sent to the old account) hasn't been resolved. This is beyond acceptable, guys. Please do something in the new year about it.

Day 36

At this point i can just recommend ppl not to buy from this company.

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_N0ctus_#6387 wrote:

Day 36

At this point i can just recommend ppl not to buy from this company.

Too late they already took anyone who is seeing this money and ran with it. So glad i spent money even after buying the middle supporter pack to have my account locked damn i got a whole 100 hrs of playtime before my account got locked. So glad they got to use my money though.

Got a new answer this friday, asking for my complete account name with discriminator and so on..

Hoping things speed up a little bit..

Getting no automated mail / verification code seems like such a small issue to handle, making it waiting to be able to play PoE2 much harder

At this rate I'm calling up my bank and requesting a refund, this is borderline fraud. GGG Has my money, which theyve been holding while I've had no access to the game since I purchased the early access. I MIGHT check out the game when its completely free to play, but until then I'm getting my money back because it makes no difference, my account is locked regardless and I couldn't even log in since I purchased the EA, I'm not a charity organization to give out money for free.

Maybe its time you hire some actual customer support GGG,"They're really busy" is not an excuse, would you let me get into early access if I was "too busy" to pay you? Of course not! You're a business, act like one.

There you go, finally they respond to my request:

I'm afraid we're not able to grant your request in this case, as we're only able to consider a refund or exchange when requested within 48 hours of the purchase being made, and the contents of the pack remain completely untouched (including points and access to Path of Exile 2's Early Access).

I was within the 48 hours they claim and I have not touched the account since I do net have a platform to play on. The only thing I’ve done was to link my PS5 account to the path of exile acc on their website.

So more excuses from them. That’s so sad dudes.

Edit: bought the game on December 4. and my refund request was on December 5.

Mail to:

On Thu, Dec 5, 2024 at 11:07 PM NZDT, wrote:
Hi there guys,

I bought the ea supporter pack for poe2 and was assuming it is for the PlayStation 5. Now I'm reading on the forum I have to buy the ea pack via the ps network. Did I make a mistake? If so, please refund me. I'm going to support you anyways through the ps network.

Thanks and have a good day.

PS: I didn't redeem any codes and did not even received it yet. Also the game isn't in early access yet.