Support Email Response Delays
" I would like to know the time elapsed between sending the initial email and receiving a response requesting clarification. Additionally, I want to know the time elapsed between providing the requested clarification and the resolution of the issue. Could you please outline the algorithm used in this process, detailing each step of the procedure? Thank you. |
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" The process was very confusing, but because I received a refund I can't complain. Here's the timeline: 7.12.2024: I request a refund 7.12.2024: (2 hours later) GGG's support asks for more details 7.12.2024: I reply with needed information, but there are email delivery issues 8.12.2024: Gmail: "Delivery incomplete" 9.12.2024: Gmail: "Delivery incomplete" 10.12.2024: Gmail: "Delivery incomplete" 11.12.2024: Gmail: "Message not delivered" 31.12.2024: GGG replies to a message which was not delivered according to Gmail 31.12.2024: The game is now refunded. 3.1.2025: GGG replies to another message which I sent because I thought my message was not delivered. They are now requesting more information even though the game is already refunded. Last edited by Doggo#3233 on Jun 4, 2025, 5:34:55 PM
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How do I track my emails? I sent a few to them and got responses but I have looked in every folder in every email and they just.. poofed. Disappeared.
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First sent email to GGG on Dec 7th.
Heard nothing from them until Dec. 23 where they asked for more info and suggested they might be able to help It is now Jan 9th and I've not heard jaack sht from them. If I said what I really thing of GGG now I'm sure I"d be banned from forum. Note I've been a GGG POE player since a long time ago. Had no problem until now however I never had to deal with whatever crap system is they call 'SUPPORT'. | |
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I received a first reply email, and it’s probably the last one. I had to wait in hopelessness. That email seemed like an automatic response, not from any actual support staff at GGG, with the employee's name introduced merely as a shield
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My Early access gone help please
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They will not see a dime from me in the future. Never again. What a waste of time and money. I will ask PayPal to transfer my money back and I’m done with this game and the company. Just unacceptable and the silence is a shame.
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Calling this a delay is offensive ...
35 Days ... |
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Great i just had my account locked and from the posts in here i should just forget even playing this game again
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Its been nearly a week, will we be entitled to refunds or compensated in game?
My account is locked, after trading a friend, with payment, 5x2 ex for 2x 78 Wands, Firespec. Absolutely terrible automated Anti-RMT system, based on the prices USERS SET in their premium tab prices. When i ran HIS maps with him, and uniques dropped, he re-dropped, you didnt lock my account for that, When we run the treasure vault, and uniques spawn, you didnt lock my account for that. I didnt use overlay tools or filters, i have owned 0 divines ever, and i've got like 3 level 60 characters, I get to end game and i make a new guy - i purchased the character slots, so i could get more chars in every league. You had me addicted, and then you wiggled a carrot infront of my face by replying to me then ghosting me for 4 days, support, you're messing up. Make a report format, so your people can glance at with a max char. count. [Removed by Support]
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