POE 2 Complete PC Freeze while loading screen

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Eavirlot#4143 wrote:

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Eavirlot#4143 wrote:

Hi! Due to the fact that the topic is gaining momentum and many people can not play normally, I suggest to help understand the developers direction to solve the problem
By collecting statistics.
We have created a form where you can specify your PC configuration and attach a dxdiag file as requested by Timothy_GGG https://www.pathofexile.com/account/view-posts/Timothy_GGG-0000.

I ask everyone to fill in the form, including people who don't have problems with PC freezing, so you will get structured statistics with problematic and working configurations. This should help to identify patterns of error occurrence, which in turn will speed up troubleshooting of the game.

(at least the information about configurations will not be scattered in the comments of the thread (170 pages omg)).

A dashboard with these statistics will be provided later.

Hey, guys.
We've gathered some stats with your responses on the form https://forms.yandex.com/cloud/676004d9e010db19370ab6c2/.
The link to the statistics is https://datalens.yandex.cloud/5rpsrgqcmw9ws-freezing-problems-stats.

I am still asking anyone who hasn't filled out the form to go through and fill it out, especially those who have encountered a problem.

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Akaos74#2503 wrote:

No Crashes for 24 hours+

I was getting a lock up every hour or so.

Turn off Hardware accelerated GPU scheduling. No performance impact for me and stable.

To turn off hardware accelerated GPU scheduling on Windows, you can do the following:
Right-click the Start button and select Settings
Select System
Select the Display tab
Scroll down and click Graphics settings
Locate and toggle off the switch for Hardware-accelerated GPU scheduling
Restart your computer for the changes to take effect

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aleshko1980#0790 wrote:

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furporumb#5141 wrote:

Hi guys,

Made a post about 130 pages ago saying the only thing that stopped the freezes was downgrading to Windows 11 23H2, well 2 weeks later still 0 freezes.

So instead of wasting time with bull**** solutions, like vulkan, hardware accelerated gpu scheduling, disabling PBO, sacrificing your first born child, doing rituals for the Machine God and so on and so forth just downgrade to 23H2 or do a clean install, pause win updates for a month and hope it gets fixed or you get bored and uninstall.

Cheers and Merry X-mas to everyone !

You can't downgrade, if you've recently installed Win11.

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Cainrith#2807 wrote:

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aleshko1980#0790 wrote:

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furporumb#5141 wrote:

Hi guys,

Made a post about 130 pages ago saying the only thing that stopped the freezes was downgrading to Windows 11 23H2, well 2 weeks later still 0 freezes.

So instead of wasting time with bull**** solutions, like vulkan, hardware accelerated gpu scheduling, disabling PBO, sacrificing your first born child, doing rituals for the Machine God and so on and so forth just downgrade to 23H2 or do a clean install, pause win updates for a month and hope it gets fixed or you get bored and uninstall.

Cheers and Merry X-mas to everyone !

You can't downgrade, if you've recently installed Win11.

You also can't downgrade if you did not install Windows 11 at all.

I am on Windows 10. I crash.

There are people here that are using Linux and they crash.

I have a friend with literally hundreds of PCs that have Win 11 24H2 installed, some of them crash, some of them do not. These are all the exact same build by the way. Built on the same day, used in the same place.

Furthermore, I ask anyone who sees this message to please give a negative review for Path of Exile 2 on Steam.

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SpiritsOfLight#9105 wrote:

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Panczka#1217 wrote:

In my case, rolling back to 23H2 solved the freezing issue. Anyone who says it's the fault of the GGG is mistaken. The operating system should never allow internal software to freeze the entire system, even if such software is designed with that exact purpose

So i tested 30 games on my PC and the Problem is only with PoE, yeah, totally Windows Update fault that this is happening only in PoE1 and 2 and how u explain that even Linus Users has this freezing problem? Bad new Windows Update right? There was also already people who have the problem still with the old Windows Version

AND this Problem had PoE 1 already a few years ago, bet also Windows problem right? Bad Windows always, seems Microsoft hates PoE thats why they integrate a crasher in the latest Window Version that PoE has no success X)

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Multani2#2513 wrote:

bump