Support Email Response Delays

They are spending all this money flying out streamers to play the game.. today I see countless videos sponsered by Path of Exile on YouTube. All while thousands of people can't access the game. It's honestly absoutely disgusting. It's total slap in the face to people who believed in them by purchasing early access.

There is no excuse. They messed up really bad, they should recompense everyone in one way or another. The good will of your fans is not a light thing to easily discard.

yea a little more interaction and info from the staff would be great to quell a bunch of the complaining from the users. something other than the generic 'we'll get to it eventually' cop out and a little more human of a reply.

it's like the knowledge of what's happening behind the scenes is some kind of closely guarded secret.

account is still locked. no idea if support even received my email. maybe by the new year? i wonder how many accounts are actually locked?

just go into the database, unflag em all, done.

Can we get a estimate when customer support we will respond to a email. I've send a email a week ago about unlink my steam account.Ive haven't been able to play POE2 on xbox since I link it to steam.

"Hey, we're making a TON of money from sales of the game before it even launches, should we beef up our support staff to handle the influx that's SO LIKELY EVEN A FIRST YEAR BUSINESS STUDENT SHOULD BE ABLE TO IDENTIFY IT IN A CASE INTERVIEW?"

"Nah"

-GGG

"

pattw555#0071 wrote:

"Hey, we're making a TON of money from sales of the game before it even launches, should we beef up our support staff to handle the influx that's SO LIKELY EVEN A FIRST YEAR BUSINESS STUDENT SHOULD BE ABLE TO IDENTIFY IT IN A CASE INTERVIEW?"

"Nah"

-GGG

RIGHT? You're launching to MILLIONS of people on MULTIPLE platforms. They definitely bit off more than they can chew

Wait, some people have been unable to play since launch because of issues? Oh my god. GGG pls

Support email sent on the 25th, boilerplate reply on the 29th, “escalated to the appropriate team” on the 5th and since then radio silence. I’m not going to lie, GGG, this kind of service is disappointing, even for someone with patience and understanding of your predicament. It really feels like you stumbled at release and still haven’t regained your footing. I hope you do.

Emailed for unlink steam or change my dead email on the Nov 30th, reply on the 30th and answered questions on the 30th, finally got reply on the 16th and told it'll take longer if I can't get my dead email back that I won't be able to. Hopefully that will give people an idea of how long it has been

What a completely clueless company. Deeply regretting spending extra on the supporter pack... won't be happening again.