Support Email Response Delays

I can't access the game and have been waiting for a response from support for over 3 weeks

This is a response I received on December 21 when my original request was on December 3. I have not heard back since Dec 21.

"Hi there,

Thank you for the message.

I have looked into your account and it was locked for a recent chargeback. Please cancel this chargeback and we should be able to look at reopening the account for you.

We look forward to hearing back from you."

I asked for clarification and 3 hours later they responded with this

"I apologise for any misunderstanding. This is referring to the 2x 200 Point Packs previously purchased."

My steam account was compromised 3 years ago and unauthorized purchases were made, including 2 x 200 point pack. I worked with my bank and steam to get everything reversed and my steam account reinstated. Looks like they were willing to help me out if I reversed a fraudulent charge from THREE YEARS AGO.

The moment I said I wasn't going to do that, I am ghosted again?? Wtf GGG.

So if it's about making money, the response is pretty quick? Can't see this otherwise.

I feel like at this point everyone needs to start filling out Econsumer complaint forms. People waiting over a month to resolve issues with no end currently in sight is past the point of being patient.

Filled out my complaint, missing thousands of dollars of MTX. Some members of my family who aren't around anymore helped me get those so the value goes way beyond that for me. When support finally got back to me their responses made feel me disrespected and ignored so the patience I had for the situation their in right now went out the window at that point.

Like talking to someone one the phone who only hears half of what you say, would've preferred if they never got back to me. After repeating myself in email 4 times over they finally started looking into my issue and i've been ghosted since. I'm tired of playing with the 4 free tabs, I don't want to be anxious about the packs I've gotten being gone forever anymore, so will be going legal as soon as I can.

I wanted to be understanding about the delays, I love GGG, I love the game, it's been a big part of my life and positive the whole way through, but the support responses that seem to want to ignore me and for me to go away for something i'd consider very important have been giving me crazy anxiety.

I got one response from support - after that its been 3 weeks i keep asking for further responses with no reply they have ghosted me for more than 3 weeks from their initial response that they will look into my issue. What is going, I have been following up asking where my issue is at. Josh from GGG support where are you?

Hi.
I did wrote to support on november 21. I did get couples msg back from different guys and did everything they ask me to. change @ password and stuff like that. Since that nothing. Guys come one its been over 6 weeks... I tell them that I didnt care about my items in game just need to get back my account.
Hope you will get you sh.t togheter fast. before new season in POE 1

Kind regards.

I still have not received a link where to download the early access... I received the 2 keys for Steam etc... and it said supporters will gain access when the game comes on-line (about a month ago). The only download I see on the POE1 site is for POE1... nothing about early access download anywhere! It's been a month now the game has been out.

Sent a new email about the same issue, hopefully some new years luck in the shape of a reply!

Just write in the Announcements that you actually dont give a crap.


Fact is - there is almost radio silence from support - the replys in the forum and from support are copy paste and some seem more like pretending to do anything - for example asking for data they have anyways.

For example when you write from your Account email they write you to tell them your characters when in fact all of them should be visible to them in the linked account with that e-mail.

And when you read their response nothing indicates that anyone even read what you wrote.


26 Days of silence btw.